Unmanned Hotel Market
According to a new report published by Introspective Market Research, titled, “Unmanned Hotel Market by Type, Level of Automation, Technology, Location and Region: Global Opportunity Analysis and Industry Forecast, 2024–2032,”
the global Unmanned Hotel market size was valued at $ 4465.38 Million in 2023, and is projected to reach $ 6658.88 Million by 2032, registering a CAGR of 4.54% from 2024 to 2032.
An Unmanned hoteloperates like a conventional Unmanned property, using technology and automation tools to manage guest services. Guests complete check-in, unlock their rooms, and monitor their accommodations through self-service kiosks, mobile apps, and smart devices. Unmanned hotels are revolutionizing the hospitality industry by introducing a unique approach to property management. These properties leverage advanced technology and automation to streamline guest services, check-ins, and room occupancy. Through the integration of self-service kiosks, mobile apps, and smart devices, Unmanned hotels provide a seamless guest experience while minimizing reliance on traditional staff.
The Unmanned Hotel Market is segmented into Type, Level of Automation, Technology, Location, and region. By Type, the market is categorized into Budget, Midscale, Upscale, and Luxury. By Level of Automation, the market is categorized into Fully Unmanned and partially Unmanned. By Technology, the market is categorized into Self-Service Kiosks, Mobile Apps, Voice Assistants, and Robots. By Location, the market is categorized into Urban, Suburban, and Rural. By region, it is analyzed across North America (U.S.; Canada; Mexico), Eastern Europe (Bulgaria; The Czech Republic; Hungary; Poland; Romania; Rest of Eastern Europe), Western Europe (Germany; UK; France; Netherlands; Italy; Russia; Spain; Rest of Western Europe), Asia-Pacific (China; India; Japan; Southeast Asia, etc.), South America (Brazil; Argentina, etc.), Middle East & Africa (Saudi Arabia; South Africa, etc.).
The growing desire for a contactless experience is a key catalyst driving the expansion of the unstaffed hotel market. With increasing concerns about hygiene, travelers are increasingly placing a premium on safety measures and reducing physical interactions during their hotel stays. Unstaffed hotels are leveraging technology and automation in innovative ways, offering a compelling solution by providing guests with a seamless, contactless experience throughout their stay, from check-in to check-out.
The advancement of new technology provides an important avenue to drive the expansion of the unmanned hotel market. With continuous innovation, emerging technologies such as artificial intelligence (AI), the Internet of Things (IoT), and robotics are reshaping the hospitality landscape. Unmanned hotels are leveraging these advancements to improve guest experience and operational efficiency. A key aspect that arises from these technological developments is the potential for improved automation and self-service in unmanned hotels. Sophisticated AI algorithms can personalize guest interactions, predict their preferences, and make personalized recommendations that mirror the service levels of traditional hotel staff. Additionally, IoT devices facilitate seamless integration into hotel systems, allowing real-time monitoring of guest preferences, room conditions, and operational metrics.
Global Unmanned Hotel Market, Segmentation
The Unmanned Hotel market is segmented based on type, level of automation, technology, location, and region.
Location:
The location segment is further classified into Urban, Suburban, and Rural. Among these, the Urban sub-segment accounted for the highest market share in 2023. The urban segment is well-positioned to lead the expansion of the unmanned hotel market, establishing itself as a key driver of the industry. With rapid urbanization taking place across the world, cities are transforming into centers of economic and tourism vitality, driving the demand for innovative hospitality solutions. Unmanned hotels, known for their efficient use of technology and operational efficiency, are a perfect fit for the dynamic landscape of urban environments.
Technology:
The technology segment is further classified into Self-Service Kiosks, Mobile Apps, Voice Assistants, and Robots. Among these, the Mobile Apps sub-segment is anticipated to show the fastest growth by 2032. Leading the growth is the mobile app segment, which accounts for the largest share of the unstaffed hotel market. With smartphones becoming more ubiquitous and people increasingly relying on mobile technology in their daily lives, mobile apps have become a necessity for modern travelers looking for a convenient and flexible stay experience. Unstaffed hotels use mobile apps as the primary interface for guests to manage their stay, from booking rooms to accessing amenities and services.
Region:
The Unmanned Hotel market in Asia-Pacific is projected to show the fastest growth by 2032. Asia Pacific is poised to be the growth engine of the unmanned hotel market, becoming the key region driving the expansion of this market. With rapid technological advancements, increasing urbanization, and a thriving tourism industry, Asia Pacific offers fertile ground for the adoption of unmanned hotel solutions. The region is witnessing a rise in the number of tech-savvy travelers who demand seamless and convenient stay experiences.
Some of the leading Unmanned Hotel Market players are
- H2 Hotel
- Yobot
- The Plaza Hotel Pioneer Park
- Zingle
- Hub
- Yotel
- Qbic Hotels
- Green Marmot Capsule Hotel
- citizen
- CityHub, and Other Active Players.
Key Industry Developments
- In April 2024, Hilton acquired a majority stake in Sydell Group, integrating the NoMad brand into its portfolio. Financial terms were not disclosed. Sydell Group retained responsibility for the design, branding, and management of NoMad hotels, while Hilton took charge of development. NoMad has locations in London, New York, Los Angeles, and Las Vegas.
- In March 2024, ASSA ABLOY Global Solutions announced the adoption of ALCEA as its primary brand for critical infrastructure solutions. ALCEA SAS, founded in France in 1995, brought extensive experience in the security solutions industry when it became part of ASSA ABLOY Global Solutions in 2022.
Key Findings of the Study / Key Industry Developments.
- Urban locations led the market in 2023 and will continue to grow due to rapid urbanization and innovative hospitality demand.
- Mobile apps are expected to grow the fastest, driven by smartphone use and the need for flexible stay management.
- The Asia-Pacific region will see the fastest growth by 2032, thanks to technological advances, urbanization, and a booming tourism sector.
