Unified Communications as a Service (UCaaS) Market Synopsis

Unified Communications as a Service (UCaaS) Market Size is Valued at USD 36.33 Billion in 2023, and is Projected to Reach USD 107.51 Billion by 2032, Growing at a CAGR of 14.5% From 2024-2032.

The demand for seamless communication and collaboration solutions in both large enterprises and small to medium-sized businesses is driving the robust growth of the Unified Communications as a Service (UCaaS) market. The cloud delivers UCaaS's comprehensive array of communication tools, including voice, video, messaging, and collaboration services. This service enables businesses to optimize operations, increase productivity, and reduce costs. The demand for scalable and flexible communication solutions, the proliferation of remote and hybrid work environments, and the advancements in cloud technology are driving the market. In the modern workplace, UCaaS is becoming an essential component as businesses continue to implement digital transformation strategies, providing enhanced efficiency, integration, and accessibility.

• Businesses are increasingly seeking integrated communication solutions that streamline operations and enhance collaboration, which is driving significant growth in the Unified Communications as a Service (UCaaS) market.
• Cloud-hosted UCaaS provides a wide range of communication tools, including voice, video, messaging, and collaboration services. This model is an appealing alternative for organizations of all sizes due to its cost-efficiency, scalability, and flexibility. The demand for seamless communication across various devices and platforms, along with the rise in remote and hybrid work environments, has further accelerated the adoption of UCaaS solutions.
• Service providers' escalating competition and the rapid advancement of technology distinguish the UCaaS market. Major players are consistently developing new features, including the incorporation of artificial intelligence (AI), enhanced security measures, and an enhanced user experience.
• Furthermore, the growing emphasis on digital transformation and the need for agile communication solutions are driving investment in UCaaS. The UCaaS market is on the brink of further expansion and evolution as businesses strive to enhance their communication infrastructure and foster a more connected and collaborative workforce.

Unified Communications as a Service Market Trend Analysis

Integration with AI and Automation

• The integration of AI and automation technologies is causing a transformative transition in the Unified Communications as a Service (UCaaS) market. Businesses are progressively implementing UCaaS solutions to optimize their operational efficiency, enhance collaboration, and streamline their communication processes.
• UCaaS platforms are increasingly incorporating AI-driven features, including sentiment analysis, automated transcription, and intelligent virtual assistants, to create more intuitive and responsive communication environments. Automation is also critical in operations optimization, manual effort reduction, and seamless integration of various communication channels.
• As AI and automation continue to develop, we anticipate that UCaaS solutions will become increasingly sophisticated, offering advanced capabilities like personalized communication experiences and predictive analytics.
• These developments are not only improving the user experience but also resulting in substantial cost reductions for organizations. We anticipate further innovation and adoption in the UCaaS market, driven by the growing need for integrated, scalable, and flexible communication solutions.

Remote Work and Hybrid Workforce Support

• The proliferation of hybrid workforce models and remote work has significantly impacted the Unified Communications as a Service (UCaaS) market. The demand for communication tools that are seamless and integrated, which facilitate collaboration across diverse environments, is on the rise as businesses adjust to flexible work arrangements.
• UCaaS platforms offer a comprehensive array of services, such as audio, video, messaging, and collaboration tools, that are indispensable for sustaining connectivity and productivity in a distributed workforce. This trend is propelling innovation and expansion in the UCaaS sector as organizations pursue solutions that optimize operations and improve communication efficiency.
• Additionally, the transition to remote and hybrid work environments has expedited the adoption of UCaaS solutions, as organizations prioritize the integration of existing systems, mobility, and scalability. The capacity to provide consistent and dependable communication services across a variety of devices and locations is increasingly becoming a critical competitive advantage. We anticipate that the expansion of UCaaS providers' offerings will further influence the future of business communication and collaboration as remote work continues to evolve.

Unified Communications as a Service (UCaaS) Market Segment Analysis:

Unified Communications as a Service (UCaaS) Market Segmented on the basis of By Deployment, and By Industry Vertical.

By Deployment, Public Cloud segment is expected to dominate the market during the forecast period.

• The market for Unified Communications as a Service (UCaaS) is experiencing significant growth as a result of the increasing popularity of cloud-based solutions. This sector is characterized by the prevalence of public cloud deployments, which offer businesses communication tools that are cost-effective, scalable, and adaptable.
• Public cloud UCaaS solutions attract small and medium-sized enterprises due to their ease of implementation and reduced upfront costs. These platforms facilitate the seamless integration of communication channels such as audio, video, and messaging, thereby promoting increased productivity and collaboration.
• Private cloud deployments, on the other hand, cater to the distinct security and compliance requirements of organizations. To address concerns about regulatory compliance and data privacy, private cloud UCaaS solutions provide enhanced control over data and customized features. The demand for private cloud UCaaS is also increasing as businesses prioritize security and customized solutions.
• In general, the UCaaS market is in a state of flux as it strives to balance the advantages of public and private cloud deployments in order to accommodate the diverse requirements of various organizations.

By Industry Vertical, Healthcare segment held the largest share in 2024

• Unified Communications as a Service (UCaaS) is revolutionizing a variety of industry verticals by consolidating communication tools into a solitary platform, thereby improving operational efficiency and collaboration.
• UCaaS facilitates remote learning and virtual classrooms by streamlining communication between students, instructors, and administrators in the education sector, facilitating remote learning and virtual classrooms. It ensures the timely exchange and coordination of information, thereby enhancing patient care by facilitating seamless communication among medical staff and between providers and patients.
• UCaaS facilitates the management of client interactions and regulatory compliance in the BFSI (Banking, Financial Services, and Insurance) sector by providing secure and efficient communication channels.
• UCaaS improves guest services and streamlines internal communication, resulting in better customer experiences that benefit the hospitality industry. Finally, in the real estate sector, UCaaS facilitates the management of property listings, client interactions, and team coordination, thereby improving operational efficiency and service delivery.

Unified Communications as a Service (UCaaS) Market Regional Insights:

North America holds a major global Unified Communication as a Service market share.

• North America primarily dominates the global Unified Communications as a Service (UCaaS) market due to its high adoption rates among enterprises and advanced technological infrastructure. Contributing to this leadership position is the region's substantial investment in cloud-based solutions and digital transformation.
• Companies in North America are increasingly utilizing UCaaS to reduce operational costs, enhance productivity, and facilitate communication and collaboration. The increasing demand for integrated, scalable, and flexible communication solutions that enable multi-channel engagement and remote work is driving this trend.
• Additionally, the presence of a plethora of technology providers and essential players strengthens North America's market position. Major UCaaS vendors are consistently expanding and innovating to accommodate the changing requirements of businesses.
• This competitive environment promotes the rapid development of UCaaS technologies, further solidifying North America's status as the world's foremost market for unified communications solutions.

Active Key Players in the Unified Communications as a Service (UCaaS) Market

• 8x8 Inc. (United States)
• ALE International (France)
• Avaya LLC (United States)
• Cisco Systems Inc. (United States)
• Fuze Inc. (United States)
• IBM Corporation (United States)
• Mitel Network Corporation (Canada)
• NEC Corporation (Japan)
• RingCentral Inc. (United States)
• Others

Chapter 1: Introduction
 1.1 Scope and Coverage

Chapter 2:Executive Summary

Chapter 3: Market Landscape
 3.1 Market Dynamics
  3.1.1 Drivers
  3.1.2 Restraints
  3.1.3 Opportunities
  3.1.4 Challenges
 3.2 Market Trend Analysis
 3.3 PESTLE Analysis
 3.4 Porter's Five Forces Analysis
 3.5 Industry Value Chain Analysis
 3.6 Ecosystem
 3.7 Regulatory Landscape
 3.8 Price Trend Analysis
 3.9 Patent Analysis
 3.10 Technology Evolution
 3.11 Investment Pockets
 3.12 Import-Export Analysis

Chapter 4: Unified Communications as a Service (UCaaS) Market by Deployment
 4.1 Unified Communications as a Service (UCaaS) Market Snapshot and Growth Engine
 4.2 Unified Communications as a Service (UCaaS) Market Overview
 4.3 Public Cloud
  4.3.1 Introduction and Market Overview
  4.3.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
  4.3.3 Key Market Trends, Growth Factors and Opportunities
  4.3.4 Public Cloud: Geographic Segmentation Analysis
 4.4 Private Cloud
  4.4.1 Introduction and Market Overview
  4.4.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
  4.4.3 Key Market Trends, Growth Factors and Opportunities
  4.4.4 Private Cloud: Geographic Segmentation Analysis

Chapter 5: Unified Communications as a Service (UCaaS) Market by Industry Vertical
 5.1 Unified Communications as a Service (UCaaS) Market Snapshot and Growth Engine
 5.2 Unified Communications as a Service (UCaaS) Market Overview
 5.3 Education
  5.3.1 Introduction and Market Overview
  5.3.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
  5.3.3 Key Market Trends, Growth Factors and Opportunities
  5.3.4 Education: Geographic Segmentation Analysis
 5.4 Healthcare
  5.4.1 Introduction and Market Overview
  5.4.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
  5.4.3 Key Market Trends, Growth Factors and Opportunities
  5.4.4 Healthcare: Geographic Segmentation Analysis
 5.5 BFSI
  5.5.1 Introduction and Market Overview
  5.5.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
  5.5.3 Key Market Trends, Growth Factors and Opportunities
  5.5.4 BFSI: Geographic Segmentation Analysis
 5.6 Hospitality
  5.6.1 Introduction and Market Overview
  5.6.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
  5.6.3 Key Market Trends, Growth Factors and Opportunities
  5.6.4 Hospitality: Geographic Segmentation Analysis
 5.7 Real Estate
  5.7.1 Introduction and Market Overview
  5.7.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
  5.7.3 Key Market Trends, Growth Factors and Opportunities
  5.7.4 Real Estate: Geographic Segmentation Analysis

Chapter 6: Company Profiles and Competitive Analysis
 6.1 Competitive Landscape
  6.1.1 Competitive Benchmarking
  6.1.2 Unified Communications as a Service (UCaaS) Market Share by Manufacturer (2023)
  6.1.3 Industry BCG Matrix
  6.1.4 Heat Map Analysis
  6.1.5 Mergers and Acquisitions
  
 6.2 8X8 INC (UNITED STATES)
  6.2.1 Company Overview
  6.2.2 Key Executives
  6.2.3 Company Snapshot
  6.2.4 Role of the Company in the Market
  6.2.5 Sustainability and Social Responsibility
  6.2.6 Operating Business Segments
  6.2.7 Product Portfolio
  6.2.8 Business Performance
  6.2.9 Key Strategic Moves and Recent Developments
  6.2.10 SWOT Analysis
 6.3 ALE INTERNATIONAL (FRANCE)
 6.4 AVAYA LLC (UNITED STATES)
 6.5 CISCO SYSTEMS INC (UNITED STATES)
 6.6 FUZE INC (UNITED STATES)
 6.7 IBM CORPORATION (UNITED STATES)
 6.8 MITEL NETWORK CORPORATION (CANADA)
 6.9 NEC CORPORATION (JAPAN)
 6.10 RINGCENTRAL INC (UNITED STATES)
 6.11 OTHERS

Chapter 7: Global Unified Communications as a Service (UCaaS) Market By Region
 7.1 Overview
 7.2. North America Unified Communications as a Service (UCaaS) Market
  7.2.1 Key Market Trends, Growth Factors and Opportunities
  7.2.2 Top Key Companies
  7.2.3 Historic and Forecasted Market Size by Segments
  7.2.4 Historic and Forecasted Market Size By Deployment
   7.2.4.1 Public Cloud
   7.2.4.2 Private Cloud
  7.2.5 Historic and Forecasted Market Size By Industry Vertical
   7.2.5.1 Education
   7.2.5.2 Healthcare
   7.2.5.3 BFSI
   7.2.5.4 Hospitality
   7.2.5.5 Real Estate
  7.2.6 Historic and Forecast Market Size by Country
   7.2.6.1 US
   7.2.6.2 Canada
   7.2.6.3 Mexico
 7.3. Eastern Europe Unified Communications as a Service (UCaaS) Market
  7.3.1 Key Market Trends, Growth Factors and Opportunities
  7.3.2 Top Key Companies
  7.3.3 Historic and Forecasted Market Size by Segments
  7.3.4 Historic and Forecasted Market Size By Deployment
   7.3.4.1 Public Cloud
   7.3.4.2 Private Cloud
  7.3.5 Historic and Forecasted Market Size By Industry Vertical
   7.3.5.1 Education
   7.3.5.2 Healthcare
   7.3.5.3 BFSI
   7.3.5.4 Hospitality
   7.3.5.5 Real Estate
  7.3.6 Historic and Forecast Market Size by Country
   7.3.6.1 Bulgaria
   7.3.6.2 The Czech Republic
   7.3.6.3 Hungary
   7.3.6.4 Poland
   7.3.6.5 Romania
   7.3.6.6 Rest of Eastern Europe
 7.4. Western Europe Unified Communications as a Service (UCaaS) Market
  7.4.1 Key Market Trends, Growth Factors and Opportunities
  7.4.2 Top Key Companies
  7.4.3 Historic and Forecasted Market Size by Segments
  7.4.4 Historic and Forecasted Market Size By Deployment
   7.4.4.1 Public Cloud
   7.4.4.2 Private Cloud
  7.4.5 Historic and Forecasted Market Size By Industry Vertical
   7.4.5.1 Education
   7.4.5.2 Healthcare
   7.4.5.3 BFSI
   7.4.5.4 Hospitality
   7.4.5.5 Real Estate
  7.4.6 Historic and Forecast Market Size by Country
   7.4.6.1 Germany
   7.4.6.2 UK
   7.4.6.3 France
   7.4.6.4 Netherlands
   7.4.6.5 Italy
   7.4.6.6 Russia
   7.4.6.7 Spain
   7.4.6.8 Rest of Western Europe
 7.5. Asia Pacific Unified Communications as a Service (UCaaS) Market
  7.5.1 Key Market Trends, Growth Factors and Opportunities
  7.5.2 Top Key Companies
  7.5.3 Historic and Forecasted Market Size by Segments
  7.5.4 Historic and Forecasted Market Size By Deployment
   7.5.4.1 Public Cloud
   7.5.4.2 Private Cloud
  7.5.5 Historic and Forecasted Market Size By Industry Vertical
   7.5.5.1 Education
   7.5.5.2 Healthcare
   7.5.5.3 BFSI
   7.5.5.4 Hospitality
   7.5.5.5 Real Estate
  7.5.6 Historic and Forecast Market Size by Country
   7.5.6.1 China
   7.5.6.2 India
   7.5.6.3 Japan
   7.5.6.4 South Korea
   7.5.6.5 Malaysia
   7.5.6.6 Thailand
   7.5.6.7 Vietnam
   7.5.6.8 The Philippines
   7.5.6.9 Australia
   7.5.6.10 New Zealand
   7.5.6.11 Rest of APAC
 7.6. Middle East & Africa Unified Communications as a Service (UCaaS) Market
  7.6.1 Key Market Trends, Growth Factors and Opportunities
  7.6.2 Top Key Companies
  7.6.3 Historic and Forecasted Market Size by Segments
  7.6.4 Historic and Forecasted Market Size By Deployment
   7.6.4.1 Public Cloud
   7.6.4.2 Private Cloud
  7.6.5 Historic and Forecasted Market Size By Industry Vertical
   7.6.5.1 Education
   7.6.5.2 Healthcare
   7.6.5.3 BFSI
   7.6.5.4 Hospitality
   7.6.5.5 Real Estate
  7.6.6 Historic and Forecast Market Size by Country
   7.6.6.1 Turkey
   7.6.6.2 Bahrain
   7.6.6.3 Kuwait
   7.6.6.4 Saudi Arabia
   7.6.6.5 Qatar
   7.6.6.6 UAE
   7.6.6.7 Israel
   7.6.6.8 South Africa
 7.7. South America Unified Communications as a Service (UCaaS) Market
  7.7.1 Key Market Trends, Growth Factors and Opportunities
  7.7.2 Top Key Companies
  7.7.3 Historic and Forecasted Market Size by Segments
  7.7.4 Historic and Forecasted Market Size By Deployment
   7.7.4.1 Public Cloud
   7.7.4.2 Private Cloud
  7.7.5 Historic and Forecasted Market Size By Industry Vertical
   7.7.5.1 Education
   7.7.5.2 Healthcare
   7.7.5.3 BFSI
   7.7.5.4 Hospitality
   7.7.5.5 Real Estate
  7.7.6 Historic and Forecast Market Size by Country
   7.7.6.1 Brazil
   7.7.6.2 Argentina
   7.7.6.3 Rest of SA

Chapter 8 Analyst Viewpoint and Conclusion
8.1 Recommendations and Concluding Analysis
8.2 Potential Market Strategies

Chapter 9 Research Methodology
9.1 Research Process
9.2 Primary Research
9.3 Secondary Research

LIST OF TABLES

TABLE 001. EXECUTIVE SUMMARY
TABLE 002. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET BARGAINING POWER OF SUPPLIERS
TABLE 003. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET BARGAINING POWER OF CUSTOMERS
TABLE 004. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET COMPETITIVE RIVALRY
TABLE 005. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET THREAT OF NEW ENTRANTS
TABLE 006. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET THREAT OF SUBSTITUTES
TABLE 007. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET BY DEPLOYMENT
TABLE 008. PUBLIC CLOUD MARKET OVERVIEW (2016-2028)
TABLE 009. PRIVATE CLOUD MARKET OVERVIEW (2016-2028)
TABLE 010. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET BY END-USER
TABLE 011. IT & TELECOM MARKET OVERVIEW (2016-2028)
TABLE 012. BFSI MARKET OVERVIEW (2016-2028)
TABLE 013. HEALTHCARE MARKET OVERVIEW (2016-2028)
TABLE 014. HOSPITALITY MARKET OVERVIEW (2016-2028)
TABLE 015. AUTOMOTIVE MARKET OVERVIEW (2016-2028)
TABLE 016. OTHER END-USERS MARKET OVERVIEW (2016-2028)
TABLE 017. NORTH AMERICA UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY DEPLOYMENT (2016-2028)
TABLE 018. NORTH AMERICA UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY END-USER (2016-2028)
TABLE 019. N UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY COUNTRY (2016-2028)
TABLE 020. EUROPE UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY DEPLOYMENT (2016-2028)
TABLE 021. EUROPE UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY END-USER (2016-2028)
TABLE 022. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY COUNTRY (2016-2028)
TABLE 023. ASIA PACIFIC UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY DEPLOYMENT (2016-2028)
TABLE 024. ASIA PACIFIC UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY END-USER (2016-2028)
TABLE 025. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY COUNTRY (2016-2028)
TABLE 026. MIDDLE EAST & AFRICA UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY DEPLOYMENT (2016-2028)
TABLE 027. MIDDLE EAST & AFRICA UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY END-USER (2016-2028)
TABLE 028. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY COUNTRY (2016-2028)
TABLE 029. SOUTH AMERICA UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY DEPLOYMENT (2016-2028)
TABLE 030. SOUTH AMERICA UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY END-USER (2016-2028)
TABLE 031. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY COUNTRY (2016-2028)
TABLE 032. AT&T INC. (US): SNAPSHOT
TABLE 033. AT&T INC. (US): BUSINESS PERFORMANCE
TABLE 034. AT&T INC. (US): PRODUCT PORTFOLIO
TABLE 035. AT&T INC. (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 035. AVAYA INC. (US): SNAPSHOT
TABLE 036. AVAYA INC. (US): BUSINESS PERFORMANCE
TABLE 037. AVAYA INC. (US): PRODUCT PORTFOLIO
TABLE 038. AVAYA INC. (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 038. BT GROUP PLC (UK): SNAPSHOT
TABLE 039. BT GROUP PLC (UK): BUSINESS PERFORMANCE
TABLE 040. BT GROUP PLC (UK): PRODUCT PORTFOLIO
TABLE 041. BT GROUP PLC (UK): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 041. CISCO SYSTEMS INC. (US): SNAPSHOT
TABLE 042. CISCO SYSTEMS INC. (US): BUSINESS PERFORMANCE
TABLE 043. CISCO SYSTEMS INC. (US): PRODUCT PORTFOLIO
TABLE 044. CISCO SYSTEMS INC. (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 044. DXC TECHNOLOGY CO. (US): SNAPSHOT
TABLE 045. DXC TECHNOLOGY CO. (US): BUSINESS PERFORMANCE
TABLE 046. DXC TECHNOLOGY CO. (US): PRODUCT PORTFOLIO
TABLE 047. DXC TECHNOLOGY CO. (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 047. IBM CORP. (US): SNAPSHOT
TABLE 048. IBM CORP. (US): BUSINESS PERFORMANCE
TABLE 049. IBM CORP. (US): PRODUCT PORTFOLIO
TABLE 050. IBM CORP. (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 050. WEST CORPORATION (US): SNAPSHOT
TABLE 051. WEST CORPORATION (US): BUSINESS PERFORMANCE
TABLE 052. WEST CORPORATION (US): PRODUCT PORTFOLIO
TABLE 053. WEST CORPORATION (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 053. RINGCENTRAL INC. (US): SNAPSHOT
TABLE 054. RINGCENTRAL INC. (US): BUSINESS PERFORMANCE
TABLE 055. RINGCENTRAL INC. (US): PRODUCT PORTFOLIO
TABLE 056. RINGCENTRAL INC. (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 056. 8X8 INC. (US): SNAPSHOT
TABLE 057. 8X8 INC. (US): BUSINESS PERFORMANCE
TABLE 058. 8X8 INC. (US): PRODUCT PORTFOLIO
TABLE 059. 8X8 INC. (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 059. LOGMEIN (US): SNAPSHOT
TABLE 060. LOGMEIN (US): BUSINESS PERFORMANCE
TABLE 061. LOGMEIN (US): PRODUCT PORTFOLIO
TABLE 062. LOGMEIN (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 062. MITEL NETWORKS CORPORATION (US): SNAPSHOT
TABLE 063. MITEL NETWORKS CORPORATION (US): BUSINESS PERFORMANCE
TABLE 064. MITEL NETWORKS CORPORATION (US): PRODUCT PORTFOLIO
TABLE 065. MITEL NETWORKS CORPORATION (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 065. CISCO (US): SNAPSHOT
TABLE 066. CISCO (US): BUSINESS PERFORMANCE
TABLE 067. CISCO (US): PRODUCT PORTFOLIO
TABLE 068. CISCO (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 068. VONAGE (US): SNAPSHOT
TABLE 069. VONAGE (US): BUSINESS PERFORMANCE
TABLE 070. VONAGE (US): PRODUCT PORTFOLIO
TABLE 071. VONAGE (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 071. FUZE: SNAPSHOT
TABLE 072. FUZE: BUSINESS PERFORMANCE
TABLE 073. FUZE: PRODUCT PORTFOLIO
TABLE 074. FUZE: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 074. INC. (US): SNAPSHOT
TABLE 075. INC. (US): BUSINESS PERFORMANCE
TABLE 076. INC. (US): PRODUCT PORTFOLIO
TABLE 077. INC. (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 077. MICROSOFT CORP (US): SNAPSHOT
TABLE 078. MICROSOFT CORP (US): BUSINESS PERFORMANCE
TABLE 079. MICROSOFT CORP (US): PRODUCT PORTFOLIO
TABLE 080. MICROSOFT CORP (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 080. GOOGLE (US): SNAPSHOT
TABLE 081. GOOGLE (US): BUSINESS PERFORMANCE
TABLE 082. GOOGLE (US): PRODUCT PORTFOLIO
TABLE 083. GOOGLE (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 083. VERIZON ENTERPRISE SOLUTIONS (US): SNAPSHOT
TABLE 084. VERIZON ENTERPRISE SOLUTIONS (US): BUSINESS PERFORMANCE
TABLE 085. VERIZON ENTERPRISE SOLUTIONS (US): PRODUCT PORTFOLIO
TABLE 086. VERIZON ENTERPRISE SOLUTIONS (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 086. BT (UK): SNAPSHOT
TABLE 087. BT (UK): BUSINESS PERFORMANCE
TABLE 088. BT (UK): PRODUCT PORTFOLIO
TABLE 089. BT (UK): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 089. INTRADO CORPORATION (US): SNAPSHOT
TABLE 090. INTRADO CORPORATION (US): BUSINESS PERFORMANCE
TABLE 091. INTRADO CORPORATION (US): PRODUCT PORTFOLIO
TABLE 092. INTRADO CORPORATION (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 092. NTT COMMUNICATIONS CORPORATION (US): SNAPSHOT
TABLE 093. NTT COMMUNICATIONS CORPORATION (US): BUSINESS PERFORMANCE
TABLE 094. NTT COMMUNICATIONS CORPORATION (US): PRODUCT PORTFOLIO
TABLE 095. NTT COMMUNICATIONS CORPORATION (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 095. MASERGY (US): SNAPSHOT
TABLE 096. MASERGY (US): BUSINESS PERFORMANCE
TABLE 097. MASERGY (US): PRODUCT PORTFOLIO
TABLE 098. MASERGY (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 098. REVATION SYSTEMS (US): SNAPSHOT
TABLE 099. REVATION SYSTEMS (US): BUSINESS PERFORMANCE
TABLE 100. REVATION SYSTEMS (US): PRODUCT PORTFOLIO
TABLE 101. REVATION SYSTEMS (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 101. ORANGE S.A. (FRANCE): SNAPSHOT
TABLE 102. ORANGE S.A. (FRANCE): BUSINESS PERFORMANCE
TABLE 103. ORANGE S.A. (FRANCE): PRODUCT PORTFOLIO
TABLE 104. ORANGE S.A. (FRANCE): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 104. DIALPAD (US): SNAPSHOT
TABLE 105. DIALPAD (US): BUSINESS PERFORMANCE
TABLE 106. DIALPAD (US): PRODUCT PORTFOLIO
TABLE 107. DIALPAD (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 107. STARBLUE (IRELAND): SNAPSHOT
TABLE 108. STARBLUE (IRELAND): BUSINESS PERFORMANCE
TABLE 109. STARBLUE (IRELAND): PRODUCT PORTFOLIO
TABLE 110. STARBLUE (IRELAND): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 110. WINDSTREAM (US): SNAPSHOT
TABLE 111. WINDSTREAM (US): BUSINESS PERFORMANCE
TABLE 112. WINDSTREAM (US): PRODUCT PORTFOLIO
TABLE 113. WINDSTREAM (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 113. ALCATEL-LUCENT ENTERPRISE (FRANCE): SNAPSHOT
TABLE 114. ALCATEL-LUCENT ENTERPRISE (FRANCE): BUSINESS PERFORMANCE
TABLE 115. ALCATEL-LUCENT ENTERPRISE (FRANCE): PRODUCT PORTFOLIO
TABLE 116. ALCATEL-LUCENT ENTERPRISE (FRANCE): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 116. OTHER MAJOR PLAYERS: SNAPSHOT
TABLE 117. OTHER MAJOR PLAYERS: BUSINESS PERFORMANCE
TABLE 118. OTHER MAJOR PLAYERS: PRODUCT PORTFOLIO
TABLE 119. OTHER MAJOR PLAYERS: KEY STRATEGIC MOVES AND DEVELOPMENTS

LIST OF FIGURES

FIGURE 001. YEARS CONSIDERED FOR ANALYSIS
FIGURE 002. SCOPE OF THE STUDY
FIGURE 003. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET OVERVIEW BY REGIONS
FIGURE 004. PORTER'S FIVE FORCES ANALYSIS
FIGURE 005. BARGAINING POWER OF SUPPLIERS
FIGURE 006. COMPETITIVE RIVALRYFIGURE 007. THREAT OF NEW ENTRANTS
FIGURE 008. THREAT OF SUBSTITUTES
FIGURE 009. VALUE CHAIN ANALYSIS
FIGURE 010. PESTLE ANALYSIS
FIGURE 011. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET OVERVIEW BY DEPLOYMENT
FIGURE 012. PUBLIC CLOUD MARKET OVERVIEW (2016-2028)
FIGURE 013. PRIVATE CLOUD MARKET OVERVIEW (2016-2028)
FIGURE 014. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET OVERVIEW BY END-USER
FIGURE 015. IT & TELECOM MARKET OVERVIEW (2016-2028)
FIGURE 016. BFSI MARKET OVERVIEW (2016-2028)
FIGURE 017. HEALTHCARE MARKET OVERVIEW (2016-2028)
FIGURE 018. HOSPITALITY MARKET OVERVIEW (2016-2028)
FIGURE 019. AUTOMOTIVE MARKET OVERVIEW (2016-2028)
FIGURE 020. OTHER END-USERS MARKET OVERVIEW (2016-2028)
FIGURE 021. NORTH AMERICA UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 022. EUROPE UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 023. ASIA PACIFIC UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 024. MIDDLE EAST & AFRICA UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 025. SOUTH AMERICA UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET OVERVIEW BY COUNTRY (2016-2028)