Grocery Lockers in Supermarkets Market Comprehensive Analysis & Growth Outlook to 2035

Grocery Lockers in Supermarket Market Synopsis: 

Grocery Lockers in Supermarkets Market was valued at USD 140.6 billion in 2024 and is projected to reach USD 216.45 billion by 2035, growing at a CAGR of 4% from 2025 to 2035.

Lockers are self-service storage units placed either inside or outside supermarkets, allowing customers to pick up their online grocery orders at their convenience. The concept became popular during the COVID-19 pandemic, as customers started seeking contactless and safe shopping alternatives. Since then, many retail chains have continued to invest in these systems due to growing demand for faster, flexible, and convenient order fulfilment.

 Grocery lockers save time for busy consumers who can collect their items without entering the store or waiting in queues. They also help supermarkets reduce labour costs by minimizing in-store handling. The lockers come in various temperature zones (ambient, refrigerated, or frozen) to suit different grocery types.

Urbanization, increased internet usage, and the rise of e-grocery platforms are expected to fuel market growth. As supermarkets focus on improving customer experience and operational efficiency, grocery locker installations are becoming a key part of last-mile delivery strategies.

Grocery Lockers in Supermarkets Market Growth and Trend Analysis:

Grocery Lockers in Supermarkets Market Growth Driver - Rise in Online Grocery Shopping

• One of the biggest drivers for the growth of grocery lockers is the rapid rise in online grocery shopping. Consumers are now more comfortable buying groceries online due to convenience, time-saving, and the availability of various payment options. The demand for efficient and contactless delivery solutions has prompted supermarket chains to explore automated methods like pickup lockers. The lockers offer flexibility in terms of timing, as customers can pick up their orders anytime within a 24-hour window in many locations.

• Lockers are also strategically placed at parking lots, apartment complexes, or transit stations, making them easily accessible. Retailers benefit by reducing in-store crowding and improving customer satisfaction. The shift in consumer behaviour, driven by digitization and mobile app usage, is expected to increase locker installations in both developed and emerging markets. The trend is also helping stores manage high order volumes during peak hours or festive seasons.

Grocery Lockers in Supermarkets Market Limiting Factor - High Installation and Operational Costs

• While grocery lockers offer convenience, their initial setup and maintenance cost is a key concern for many retailers. These smart lockers require investment in electronic hardware, software integration with inventory systems, and temperature control units. For small or mid-sized supermarket chains, the upfront cost of installation is high, especially if the lockers include refrigerated and frozen compartments.

• The need for regular cleaning, monitoring, and repair of these systems adds to ongoing operational expenses. Integration with online platforms, real-time inventory tracking, and ensuring cyber-security for customer data further increase complexity and costs. In areas with low online order volumes, the return on investment may not justify the expenditure. These financial constraints limit adoption in small towns or developing regions where budget restrictions are more prominent.

Grocery Lockers in Supermarkets Market Expansion Opportunity - Integration with Mobile Apps and Loyalty Programs

• An exciting opportunity lies in the integration of grocery lockers with mobile applications and customer loyalty programs. Supermarkets are now designing their own apps or partnering with tech companies to offer locker access codes, real-time order tracking, and instant notifications. The apps allow customers to schedule pickup times, extend storage hours, and receive alerts about product availability. Integration also enables personalized offers and reward points based on purchasing behaviour. It creates a seamless omnichannel shopping experience and improves customer engagement.

• Retailers can use lockers as a strategic tool to promote membership benefits or offer exclusive discounts. The combination of physical lockers and digital platforms enhances operational efficiency and builds stronger customer relationships. As mobile penetration increases globally, this integration is expected to play a crucial role in expanding locker-based grocery services.

Grocery Lockers in Supermarkets Market Challenge and Risk - Low Awareness in Rural and Semi-Urban Areas

• Grocery lockers are well-accepted in metro cities and developed countries they face challenges in smaller towns and rural areas due to limited awareness. Many consumers are unfamiliar with the concept of automated lockers or do not fully trust digital systems for food collection. Lack of proper infrastructure, inconsistent internet connectivity, and low digital literacy further hinder adoption. Moreover, in such areas, traditional shopping habits dominate, and customers often prefer in-person interaction and inspection of fresh produce.

• Retailers may also hesitate to invest in locker systems in these regions due to uncertainty about user response and return on investment. Building consumer trust through awareness campaigns, community demos, or simplified usage methods is essential for expansion into semi-urban and rural markets. Without overcoming this awareness barrier, the growth of grocery lockers will remain limited to urban centres.

Grocery Lockers in Supermarkets Market Segment Analysis: 

Grocery Lockers in Supermarkets Market is segmented based on Type, Materials, Distribution Channel, End-Users, and Region  

By Type, Grocery Lockers in Supermarkets segment is expected to dominate the market during the forecast period

• Temperature-controlled lockers are becoming the most preferred choice in supermarkets as they offer the ability to store a wide range of groceries fresh produce, dairy, frozen items, and meats. These lockers ensure that the food remains fresh and safe until the customer collects it, which is a top priority in online grocery shopping. With the rise in demand for perishable items through online platforms, supermarkets are investing more in lockers with multi-temperature zones.

• The systems are especially beneficial in hot or humid regions, where maintaining product freshness is challenging. As consumers expect both convenience and quality, the need for refrigerated or frozen lockers is growing across urban supermarkets and large retail chains. Technology enhancements like remote temperature monitoring and automated alerts also support their dominance in the market.

By End-User, Grocery Lockers in Supermarkets Segment Held the Largest Share in 2024

• Supermarkets are leading users of grocery lockers, especially as they expand their e-commerce and click-and-collect services. High customer footfall and large order volumes make supermarkets ideal for locker installation, helping manage space and staff more efficiently. These lockers reduce in-store congestion and long checkout lines, offering a faster and safer pick-up alternative.

• The part of last-mile delivery strategies, supermarkets use lockers to serve online customers without the need for home delivery. Retailers also benefit from reduced operational costs as lockers require minimal human handling. Many supermarket chains have begun placing lockers in parking areas or near store entrances for easy access, increasing customer satisfaction and repeat usage.

Grocery Lockers in Supermarkets Market Regional Insights:  

Europe is Expected to Dominate the Market Over the Forecast Period

• Europe has seen a strong adoption of grocery lockers, especially in countries like Germany, the UK, and France, where e-grocery services are well developed. Urban infrastructure, tech-savvy consumers, and widespread supermarket chains like Tesco, Lidl, and Carrefour support locker usage. Lockers are often installed in transit hubs, apartment blocks, and petrol stations, offering unmatched convenience for urban residents.

• European companies such as Cleveron (Estonia) and Lock Tec GmbH (Germany) are leading suppliers of smart lockers with advanced temperature control and real-time tracking. Strong focus on sustainability and smart city infrastructure further supports expansion of locker networks in the region.

Active Key Players in Grocery Lockers in Supermarkets:

• Abell International Pte Ltd (Singapore)
• Apex Supply Chain Technologies (USA)
• Bell and Howell (USA)
• Cleveron (Estonia)
• Click and Collect (Australia)
• Hangzhou Dongcheng Electronics (China)
• HIVEBOX (China)
• InPost (Poland)
• KEBA AG (Austria)
• Keba Group Locker Systems (Germany/Austria)
• Locker & Lock (Singapore)
• LockTec GmbH (Germany)
• Luxer One (USA)
• My Parcel Locker (Australia)
• PackRobot (by Cleveron) (Estonia)
• Parcel Hive (Spain)
• Parcel Pending (USA)
• Penguin Lockers (Italy)
• Pitney Bowes (USA)
• Quadient (formerly Neopost) (France)
• RUIY Tech (Taiwan)
• Shanghai Yishan Industrial (China)
• Shenzhen Zhilai Sci and Tech (China)
• Signifi Solutions (Canada)
• Smartbox Lockers (India)
• Smiota (USA)
• StrongPoint (Norway)
• TZ Limited (Australia)
• TZ SMArt Locker Systems (USA)
• Vlocker (Australia)
• Others Active Players

Key Industry Development of Grocery Lockers in Supermarkets:

• In 2024, Click and Collect launched customizable smart food lockers featuring four distinct temperature zones to ensure optimal freshness for grocery items. These lockers are designed to enhance convenience and efficiency in grocery pickup and delivery, catering to the evolving needs of supermarkets and their customers.
• In May 2023, Strong Point announced a partnership with Aste Finland, a provider of temperature-controlled grocery lockers. This collaboration expands Strong Point’s e-commerce product portfolio, offering retailers additional options for efficient and flexible grocery pickup solutions.
• In June 2023, Cleveron introduced the Cleveron 354, a battery-powered outdoor parcel locker designed to operate without a direct power connection. The grid-independent solution aims to reduce CO? emissions by up to 70% in last-mile delivery operations, offering retailers a sustainable and flexible option for parcel and grocery pickups.