Introduction to Unified Communications as a Service (UCaaS):
The Global Unified Communications as a Service (UCaaS) Market size is expected to grow from USD 83.21 billion in 2022 to USD 369.87 billion by 2030, at a CAGR of 20.5% during the forecast period (2023-2030).
unified communications as a service, is a cloud delivery model that brings unified communications chat, call, file sharing, and video conferencing tools into a single interface. Unified messaging, Instant messaging and presence, Mobility, Communications-enabled business processes. UCaaS infrastructure is owned, operated, maintained and delivered by the provider. Typical characteristics include multitenancy such as data centers, racks, compute, network and self-service web portals for provisioning, management and performance/usage reporting. The provider delivers applications from a common platform and licenses the service for a monthly, recurring, subscription charge. The UcaaS solutions use of remote working and distance learning. Market is expecting to develop as a result of remote working, BYOD, and distant learning. The market for unified communication as a service is anticipated to expand as a result of the rising usage of application programme interfaces (APIs) and communications platform as a service. Additionally, cutting-edge technology like voice assistance, machine learning, artificial intelligence, and others are enabling the use of unified communication services. These advance technologies increase the market demand over the forecast period.
Major Key Players:
- AT&T Inc. (US)
- Avaya Inc. (US)
- BT Group plc (UK)
- Cisco Systems Inc. (US)
- DXC Technology Co. (US)
- IBM Corp. (US)
- West Corporation (US)
- RingCentral Inc. (US)
- 8x8 Inc. (US)
- LogMeIn (US)
- Mitel Networks Corporation (US)
- Cisco (US)
- Vonage (US)
- Fuze Inc. (US)
- Microsoft Corp (US)
- Google (US)
- Verizon Enterprise Solutions (US)
- BT (UK)
- Intrado Corporation (US)
- NTT Communications Corporation (US)
- Masergy (US)
- Revation Systems (US)
- Orange S.A. (France)
- DialPad (US)
- StarBlue (Ireland)
- Windstream (US)
- Alcatel-Lucent Enterprise (France)
Market Dynamics and Factors Influencing Growth:
Drivers:
The increasing adoption of smart mobile devices, and advancements in collaboration tools, enable remote work and distributed workforce strategies. Also, organizations are implementing a Bring Your Own Device policy across their business units. This will help organizations increase productivity, improve internal communication, and eliminate additional costs. Increasing adoption of smart mobile devices and advanced collaboration tool are expected to driving the market growth over the forecast period.
Restraints:
Unified Communication as a Service (UCaaS) providers should offer security to organizations’ data through their own severely controlled data centers. All unified communication service are not providers possess their data centers. This might concern regarding data security breaches and regulatory risks. The lack of remote backups and various power sources may also impact business risk and compliance laws.
Opportunities:
The global spotlight on Traditional Chinese Medicine (TCM) opens novel markets and business opportunities for Unified Communications as a Service (UCaaS). Traditional Chinese Medicine (TCM) expanding popularity, including its entrance into the European market, presents lucrative prospects. Patient utilization rates of TCM in Europe underscore the rising acceptance and utilization of these remedies.
Unified Communications as a Service (UCaaS) Market Segmentation:
Market Segmentation:
By Deployment
- Public Cloud
- Private Cloud
By End-User
- IT & Telecom
- BFSI
- Healthcare
- Hospitality
- Automotive
Based on Deployment: The cloud services segment is c. Public cloud services, such as cloud-based conferencing and cloud telephony. Private services include features such as customizations, dashboards, multiple functions, analytics, portals, and others. Private service market is growing during the forecast period.
Based on End-User: IT & telecommunication segment is expected to driving the market growth over the forecast period. The digital transformation that has driven to the adoption of cloud-based unified communication services. Also, work from home, remote working, and others further stimulate the demand for IT-enabled services across the sector. IT and telecommunication are a significant segment driving the growth of market.
For this report, Introspective Market Research has segmented the Unified Communications as a Service (UCaaS) Market based on region:
Regional Outlook (Revenue in USD Million; Volume in Units, 2023-2030)
Asia Pacific is expected to growing the market during the forecast period. Increasing demand for internet-based communication services across small and medium enterprises. Communication services, including Voice over Internet Protocol (VoIP), audio & video conferencing, are highly adopted in India, South Korea, China, Japan. This is expected to driving the market growth over the forecast period.
North America is expected to growing the market during the forecast period. Increasing adoption of advanced business communication services. End-use enterprises across North America have already adopted services such as video & audio conferencing, chat, mail, voice, and others, as an integrated part of their operations.
North America
- US
- Canada
- Mexico
Eastern Europe
- Bulgaria
- The Czech Republic
- Hungary
- Poland
- Romania
- Rest of Eastern Europe
Western Europe
- Germany
- UK
- France
- Netherlands
- Italy
- Russia
- Spain
- Rest of Western Europe
Asia Pacific
- China
- India
- Japan
- South Korea
- Malaysia
- Thailand
- Vietnam
- The Philippines
- Australia
- New Zealand
- Rest of APAC
Middle East & Africa
- Turkey
- Bahrain
- Kuwait
- Saudi Arabia
- Qatar
- UAE
- Israel
- South Africa
South America
- Brazil
- Argentina
- Rest of SA
