Global Unified Communications as a Service (UCaaS) Market Overview

The Global Unified Communications as a Service (UCaaS) Market size is expected to grow from USD 83.21 billion in 2022 to USD 369.87 billion by 2030, at a CAGR of 20.5% during the forecast period (2023-2030).

Unified communications as a service (UCaaS) is a cloud-delivered unified communications model that supports communications functions such as Enterprise telephony, Meetings (audio/video/web conferencing), Unified messaging, Instant messaging and presence (personal and team), Mobility, Communications-enabled business processes. UCaaS infrastructure is owned, operated, maintained and delivered by the provider. Typical characteristics include multitenancy (including tenant partitions residing on shared UC infrastructure, such as data centers, racks, compute, network, common equipment and blades) and self-service web portals for provisioning, management and performance/usage reporting. The provider delivers applications from a common platform and licenses the service for a monthly, recurring, subscription charge.

The use of UcaaS solutions is being supported by new trends like remote working and distance learning. For instance, the Microsoft Teams communication platform is being used for distance learning by approximately 183,000 participants in 175 countries, according to the Remote Work Trend report that the Microsoft Corporation released in April 2020. As a result, the market is anticipated to develop as a result of remote working, BYOD, and distant learning. The market for unified communication as a service is anticipated to expand as a result of the rising usage of application programme interfaces (APIs) and communications platform as a service. Additionally, cutting-edge technology like voice assistance, machine learning, artificial intelligence, and others are enabling the use of unified communication services.

Market Dynamics And Factors For Unified Communications as a Service (UCaaS) Market

Drivers:

• Growing Application of API-driven Programmable Communication to Aid Market Growth

Restraints:

• Data Security Concerns and Regulatory Risks to Restrict Adoption

Opportunity:

• Artificial Intelligence (AI) and Machine Learning (ML) Advancements In The Communications Sector Have Provided Opportunities

Regional Analysis In Unified Communications as a Service (UCaaS) Market

Due to the adoption of cutting-edge commercial communication services, North America is dominating the global market. End-use businesses in this region have already included chat, email, voice, video and audio conferencing, and other services into their daily operations. Bring your own device (BYOD), telepresence technologies, and other trends are being adopted, and these are what are really fueling the market's expansion in the area. Aside from this, the expansion is also being supported by the presence of important firms like IBM Corporation, Verizon Communication Inc., Google LLC, Avaya Inc., and others.

During the forecast period, Europe is expected to see moderate growth. The adoption of communications tools, the employment of pay-per-use business models, rising mobility patterns, and other factors in the education and healthcare sectors all contributed to the growth. The desire for unified communication across European nations is also being stimulated by the rise of cloud communication.

Covid-19 Impact Analysis On Unified Communications as a Service (UCaaS) Market

Organizations all around the world have changed to remote working platforms since the COVID-19 epidemic started in order to protect employee safety and reduce COVID spread. There has been a significant increase in demand for online communication and collaboration platforms using cutting-edge technology as a result of employees beginning to work from home. In order to ensure effective collaboration, businesses are notably consolidating various communication elements and facilitating cross-functioning. Employers are implementing UCaaS (Unified Communication as a Service) solutions as a result of the rise in remote employment. As a result of the COVID-19 pandemic, businesses are also implementing UCaaS platforms and tools to review their operational expenses and safeguard their margins in the face of declining revenues.

Top Key Players Covered In Unified Communications as a Service (UCaaS) Market

• AT&T Inc. (US)
• Avaya Inc. (US)
• BT Group plc (UK)
• Cisco Systems Inc. (US)
• DXC Technology Co. (US)
• IBM Corp. (US)
• West Corporation (US)
• RingCentral Inc. (US)
• 8x8 Inc. (US)
• LogMeIn (US)
• Mitel Networks Corporation (US)
• Cisco (US)
• Vonage (US)
• Fuze Inc. (US)
• Microsoft Corp (US)
• Google (US)
• Verizon Enterprise Solutions (US)
• BT (UK)
• Intrado Corporation (US)
• NTT Communications Corporation (US)
• Masergy (US)
• Revation Systems (US)
• Orange S.A. (France)
• DialPad (US)
• StarBlue (Ireland)
• Windstream (US)
• Alcatel-Lucent Enterprise (France), and Other Major Players.

Key Industry Development In The Unified Communications as a Service (UCaaS) Market

In July 2022, Symbio and Cisco have collaborated to provide a unified communications product for Cisco's Cloud Connect for Webex Calling. The product offered to Cisco distributors and their consumers in Singapore is in the country's telecoms sector. It has been able to deliver a simple, low-cost cloud communication option for Webex Calling.

In June 2020, Zoom Video Communications, Inc. supported over 100,000 K-12 schools by providing them access to their unified communication service platform during the crisis.

Chapter 1: Introduction
 1.1 Research Objectives
 1.2 Research Methodology
 1.3 Research Process
 1.4 Scope and Coverage
  1.4.1 Market Definition
  1.4.2 Key Questions Answered
 1.5 Market Segmentation

Chapter 2:Executive Summary

Chapter 3:Growth Opportunities By Segment
 3.1 By Deployment
 3.2 By End-User

Chapter 4: Market Landscape
 4.1 Porter's Five Forces Analysis
  4.1.1 Bargaining Power of Supplier
  4.1.2 Threat of New Entrants
  4.1.3 Threat of Substitutes
  4.1.4 Competitive Rivalry
  4.1.5 Bargaining Power Among Buyers
 4.2 Industry Value Chain Analysis
 4.3 Market Dynamics
  4.3.1 Drivers
  4.3.2 Restraints
  4.3.3 Opportunities
  4.5.4 Challenges
 4.4 Pestle Analysis
 4.5 Technological Roadmap
 4.6 Regulatory Landscape
 4.7 SWOT Analysis
 4.8 Price Trend Analysis
 4.9 Patent Analysis
 4.10 Analysis of the Impact of Covid-19
  4.10.1 Impact on the Overall Market
  4.10.2 Impact on the Supply Chain
  4.10.3 Impact on the Key Manufacturers
  4.10.4 Impact on the Pricing

Chapter 5: Unified Communications as a Service (UCaaS) Market by Deployment
 5.1 Unified Communications as a Service (UCaaS) Market Overview Snapshot and Growth Engine
 5.2 Unified Communications as a Service (UCaaS) Market Overview
 5.3 Public Cloud
  5.3.1 Introduction and Market Overview
  5.3.2 Historic and Forecasted Market Size (2016-2028F)
  5.3.3 Key Market Trends, Growth Factors and Opportunities
  5.3.4 Public Cloud: Geographic Segmentation
 5.4 Private Cloud
  5.4.1 Introduction and Market Overview
  5.4.2 Historic and Forecasted Market Size (2016-2028F)
  5.4.3 Key Market Trends, Growth Factors and Opportunities
  5.4.4 Private Cloud: Geographic Segmentation

Chapter 6: Unified Communications as a Service (UCaaS) Market by End-User
 6.1 Unified Communications as a Service (UCaaS) Market Overview Snapshot and Growth Engine
 6.2 Unified Communications as a Service (UCaaS) Market Overview
 6.3 IT & Telecom
  6.3.1 Introduction and Market Overview
  6.3.2 Historic and Forecasted Market Size (2016-2028F)
  6.3.3 Key Market Trends, Growth Factors and Opportunities
  6.3.4 IT & Telecom: Geographic Segmentation
 6.4 BFSI
  6.4.1 Introduction and Market Overview
  6.4.2 Historic and Forecasted Market Size (2016-2028F)
  6.4.3 Key Market Trends, Growth Factors and Opportunities
  6.4.4 BFSI: Geographic Segmentation
 6.5 Healthcare
  6.5.1 Introduction and Market Overview
  6.5.2 Historic and Forecasted Market Size (2016-2028F)
  6.5.3 Key Market Trends, Growth Factors and Opportunities
  6.5.4 Healthcare: Geographic Segmentation
 6.6 Hospitality
  6.6.1 Introduction and Market Overview
  6.6.2 Historic and Forecasted Market Size (2016-2028F)
  6.6.3 Key Market Trends, Growth Factors and Opportunities
  6.6.4 Hospitality: Geographic Segmentation
 6.7 Automotive
  6.7.1 Introduction and Market Overview
  6.7.2 Historic and Forecasted Market Size (2016-2028F)
  6.7.3 Key Market Trends, Growth Factors and Opportunities
  6.7.4 Automotive: Geographic Segmentation
 6.8 Other End-Users
  6.8.1 Introduction and Market Overview
  6.8.2 Historic and Forecasted Market Size (2016-2028F)
  6.8.3 Key Market Trends, Growth Factors and Opportunities
  6.8.4 Other End-Users: Geographic Segmentation

Chapter 7: Company Profiles and Competitive Analysis
 7.1 Competitive Landscape
  7.1.1 Competitive Positioning
  7.1.2 Unified Communications as a Service (UCaaS) Sales and Market Share By Players
  7.1.3 Industry BCG Matrix
  7.1.4 Heat Map Analysis
  7.1.5 Unified Communications as a Service (UCaaS) Industry Concentration Ratio (CR5 and HHI)
  7.1.6 Top 5 Unified Communications as a Service (UCaaS) Players Market Share
  7.1.7 Mergers and Acquisitions
  7.1.8 Business Strategies By Top Players
 7.2 AT&T INC. (US)
  7.2.1 Company Overview
  7.2.2 Key Executives
  7.2.3 Company Snapshot
  7.2.4 Operating Business Segments
  7.2.5 Product Portfolio
  7.2.6 Business Performance
  7.2.7 Key Strategic Moves and Recent Developments
  7.2.8 SWOT Analysis
 7.3 AVAYA INC. (US)
 7.4 BT GROUP PLC (UK)
 7.5 CISCO SYSTEMS INC. (US)
 7.6 DXC TECHNOLOGY CO. (US)
 7.7 IBM CORP. (US)
 7.8 WEST CORPORATION (US)
 7.9 RINGCENTRAL INC. (US)
 7.10 8X8 INC. (US)
 7.11 LOGMEIN (US)
 7.12 MITEL NETWORKS CORPORATION (US)
 7.13 CISCO (US)
 7.14 VONAGE (US)
 7.15 FUZE
 7.16 INC. (US)
 7.17 MICROSOFT CORP (US)
 7.18 GOOGLE (US)
 7.19 VERIZON ENTERPRISE SOLUTIONS (US)
 7.20 BT (UK)
 7.21 INTRADO CORPORATION (US)
 7.22 NTT COMMUNICATIONS CORPORATION (US)
 7.23 MASERGY (US)
 7.24 REVATION SYSTEMS (US)
 7.25 ORANGE S.A. (FRANCE)
 7.26 DIALPAD (US)
 7.27 STARBLUE (IRELAND)
 7.28 WINDSTREAM (US)
 7.29 ALCATEL-LUCENT ENTERPRISE (FRANCE)
 7.30 OTHER MAJOR PLAYERS

Chapter 8: Global Unified Communications as a Service (UCaaS) Market Analysis, Insights and Forecast, 2016-2028
 8.1 Market Overview
 8.2 Historic and Forecasted Market Size By Deployment
  8.2.1 Public Cloud
  8.2.2 Private Cloud
 8.3 Historic and Forecasted Market Size By End-User
  8.3.1 IT & Telecom
  8.3.2 BFSI
  8.3.3 Healthcare
  8.3.4 Hospitality
  8.3.5 Automotive
  8.3.6 Other End-Users

Chapter 9: North America Unified Communications as a Service (UCaaS) Market Analysis, Insights and Forecast, 2016-2028
 9.1 Key Market Trends, Growth Factors and Opportunities
 9.2 Impact of Covid-19
 9.3 Key Players
 9.4 Key Market Trends, Growth Factors and Opportunities
 9.4 Historic and Forecasted Market Size By Deployment
  9.4.1 Public Cloud
  9.4.2 Private Cloud
 9.5 Historic and Forecasted Market Size By End-User
  9.5.1 IT & Telecom
  9.5.2 BFSI
  9.5.3 Healthcare
  9.5.4 Hospitality
  9.5.5 Automotive
  9.5.6 Other End-Users
 9.6 Historic and Forecast Market Size by Country
  9.6.1 U.S.
  9.6.2 Canada
  9.6.3 Mexico

Chapter 10: Europe Unified Communications as a Service (UCaaS) Market Analysis, Insights and Forecast, 2016-2028
 10.1 Key Market Trends, Growth Factors and Opportunities
 10.2 Impact of Covid-19
 10.3 Key Players
 10.4 Key Market Trends, Growth Factors and Opportunities
 10.4 Historic and Forecasted Market Size By Deployment
  10.4.1 Public Cloud
  10.4.2 Private Cloud
 10.5 Historic and Forecasted Market Size By End-User
  10.5.1 IT & Telecom
  10.5.2 BFSI
  10.5.3 Healthcare
  10.5.4 Hospitality
  10.5.5 Automotive
  10.5.6 Other End-Users
 10.6 Historic and Forecast Market Size by Country
  10.6.1 Germany
  10.6.2 U.K.
  10.6.3 France
  10.6.4 Italy
  10.6.5 Russia
  10.6.6 Spain
  10.6.7 Rest of Europe

Chapter 11: Asia-Pacific Unified Communications as a Service (UCaaS) Market Analysis, Insights and Forecast, 2016-2028
 11.1 Key Market Trends, Growth Factors and Opportunities
 11.2 Impact of Covid-19
 11.3 Key Players
 11.4 Key Market Trends, Growth Factors and Opportunities
 11.4 Historic and Forecasted Market Size By Deployment
  11.4.1 Public Cloud
  11.4.2 Private Cloud
 11.5 Historic and Forecasted Market Size By End-User
  11.5.1 IT & Telecom
  11.5.2 BFSI
  11.5.3 Healthcare
  11.5.4 Hospitality
  11.5.5 Automotive
  11.5.6 Other End-Users
 11.6 Historic and Forecast Market Size by Country
  11.6.1 China
  11.6.2 India
  11.6.3 Japan
  11.6.4 Singapore
  11.6.5 Australia
  11.6.6 New Zealand
  11.6.7 Rest of APAC

Chapter 12: Middle East & Africa Unified Communications as a Service (UCaaS) Market Analysis, Insights and Forecast, 2016-2028
 12.1 Key Market Trends, Growth Factors and Opportunities
 12.2 Impact of Covid-19
 12.3 Key Players
 12.4 Key Market Trends, Growth Factors and Opportunities
 12.4 Historic and Forecasted Market Size By Deployment
  12.4.1 Public Cloud
  12.4.2 Private Cloud
 12.5 Historic and Forecasted Market Size By End-User
  12.5.1 IT & Telecom
  12.5.2 BFSI
  12.5.3 Healthcare
  12.5.4 Hospitality
  12.5.5 Automotive
  12.5.6 Other End-Users
 12.6 Historic and Forecast Market Size by Country
  12.6.1 Turkey
  12.6.2 Saudi Arabia
  12.6.3 Iran
  12.6.4 UAE
  12.6.5 Africa
  12.6.6 Rest of MEA

Chapter 13: South America Unified Communications as a Service (UCaaS) Market Analysis, Insights and Forecast, 2016-2028
 13.1 Key Market Trends, Growth Factors and Opportunities
 13.2 Impact of Covid-19
 13.3 Key Players
 13.4 Key Market Trends, Growth Factors and Opportunities
 13.4 Historic and Forecasted Market Size By Deployment
  13.4.1 Public Cloud
  13.4.2 Private Cloud
 13.5 Historic and Forecasted Market Size By End-User
  13.5.1 IT & Telecom
  13.5.2 BFSI
  13.5.3 Healthcare
  13.5.4 Hospitality
  13.5.5 Automotive
  13.5.6 Other End-Users
 13.6 Historic and Forecast Market Size by Country
  13.6.1 Brazil
  13.6.2 Argentina
  13.6.3 Rest of SA

Chapter 14 Investment Analysis

Chapter 15 Analyst Viewpoint and Conclusion

LIST OF TABLES

TABLE 001. EXECUTIVE SUMMARY
TABLE 002. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET BARGAINING POWER OF SUPPLIERS
TABLE 003. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET BARGAINING POWER OF CUSTOMERS
TABLE 004. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET COMPETITIVE RIVALRY
TABLE 005. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET THREAT OF NEW ENTRANTS
TABLE 006. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET THREAT OF SUBSTITUTES
TABLE 007. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET BY DEPLOYMENT
TABLE 008. PUBLIC CLOUD MARKET OVERVIEW (2016-2028)
TABLE 009. PRIVATE CLOUD MARKET OVERVIEW (2016-2028)
TABLE 010. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET BY END-USER
TABLE 011. IT & TELECOM MARKET OVERVIEW (2016-2028)
TABLE 012. BFSI MARKET OVERVIEW (2016-2028)
TABLE 013. HEALTHCARE MARKET OVERVIEW (2016-2028)
TABLE 014. HOSPITALITY MARKET OVERVIEW (2016-2028)
TABLE 015. AUTOMOTIVE MARKET OVERVIEW (2016-2028)
TABLE 016. OTHER END-USERS MARKET OVERVIEW (2016-2028)
TABLE 017. NORTH AMERICA UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY DEPLOYMENT (2016-2028)
TABLE 018. NORTH AMERICA UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY END-USER (2016-2028)
TABLE 019. N UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY COUNTRY (2016-2028)
TABLE 020. EUROPE UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY DEPLOYMENT (2016-2028)
TABLE 021. EUROPE UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY END-USER (2016-2028)
TABLE 022. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY COUNTRY (2016-2028)
TABLE 023. ASIA PACIFIC UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY DEPLOYMENT (2016-2028)
TABLE 024. ASIA PACIFIC UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY END-USER (2016-2028)
TABLE 025. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY COUNTRY (2016-2028)
TABLE 026. MIDDLE EAST & AFRICA UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY DEPLOYMENT (2016-2028)
TABLE 027. MIDDLE EAST & AFRICA UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY END-USER (2016-2028)
TABLE 028. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY COUNTRY (2016-2028)
TABLE 029. SOUTH AMERICA UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY DEPLOYMENT (2016-2028)
TABLE 030. SOUTH AMERICA UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY END-USER (2016-2028)
TABLE 031. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET, BY COUNTRY (2016-2028)
TABLE 032. AT&T INC. (US): SNAPSHOT
TABLE 033. AT&T INC. (US): BUSINESS PERFORMANCE
TABLE 034. AT&T INC. (US): PRODUCT PORTFOLIO
TABLE 035. AT&T INC. (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 035. AVAYA INC. (US): SNAPSHOT
TABLE 036. AVAYA INC. (US): BUSINESS PERFORMANCE
TABLE 037. AVAYA INC. (US): PRODUCT PORTFOLIO
TABLE 038. AVAYA INC. (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 038. BT GROUP PLC (UK): SNAPSHOT
TABLE 039. BT GROUP PLC (UK): BUSINESS PERFORMANCE
TABLE 040. BT GROUP PLC (UK): PRODUCT PORTFOLIO
TABLE 041. BT GROUP PLC (UK): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 041. CISCO SYSTEMS INC. (US): SNAPSHOT
TABLE 042. CISCO SYSTEMS INC. (US): BUSINESS PERFORMANCE
TABLE 043. CISCO SYSTEMS INC. (US): PRODUCT PORTFOLIO
TABLE 044. CISCO SYSTEMS INC. (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 044. DXC TECHNOLOGY CO. (US): SNAPSHOT
TABLE 045. DXC TECHNOLOGY CO. (US): BUSINESS PERFORMANCE
TABLE 046. DXC TECHNOLOGY CO. (US): PRODUCT PORTFOLIO
TABLE 047. DXC TECHNOLOGY CO. (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 047. IBM CORP. (US): SNAPSHOT
TABLE 048. IBM CORP. (US): BUSINESS PERFORMANCE
TABLE 049. IBM CORP. (US): PRODUCT PORTFOLIO
TABLE 050. IBM CORP. (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 050. WEST CORPORATION (US): SNAPSHOT
TABLE 051. WEST CORPORATION (US): BUSINESS PERFORMANCE
TABLE 052. WEST CORPORATION (US): PRODUCT PORTFOLIO
TABLE 053. WEST CORPORATION (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 053. RINGCENTRAL INC. (US): SNAPSHOT
TABLE 054. RINGCENTRAL INC. (US): BUSINESS PERFORMANCE
TABLE 055. RINGCENTRAL INC. (US): PRODUCT PORTFOLIO
TABLE 056. RINGCENTRAL INC. (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 056. 8X8 INC. (US): SNAPSHOT
TABLE 057. 8X8 INC. (US): BUSINESS PERFORMANCE
TABLE 058. 8X8 INC. (US): PRODUCT PORTFOLIO
TABLE 059. 8X8 INC. (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 059. LOGMEIN (US): SNAPSHOT
TABLE 060. LOGMEIN (US): BUSINESS PERFORMANCE
TABLE 061. LOGMEIN (US): PRODUCT PORTFOLIO
TABLE 062. LOGMEIN (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 062. MITEL NETWORKS CORPORATION (US): SNAPSHOT
TABLE 063. MITEL NETWORKS CORPORATION (US): BUSINESS PERFORMANCE
TABLE 064. MITEL NETWORKS CORPORATION (US): PRODUCT PORTFOLIO
TABLE 065. MITEL NETWORKS CORPORATION (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 065. CISCO (US): SNAPSHOT
TABLE 066. CISCO (US): BUSINESS PERFORMANCE
TABLE 067. CISCO (US): PRODUCT PORTFOLIO
TABLE 068. CISCO (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 068. VONAGE (US): SNAPSHOT
TABLE 069. VONAGE (US): BUSINESS PERFORMANCE
TABLE 070. VONAGE (US): PRODUCT PORTFOLIO
TABLE 071. VONAGE (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 071. FUZE: SNAPSHOT
TABLE 072. FUZE: BUSINESS PERFORMANCE
TABLE 073. FUZE: PRODUCT PORTFOLIO
TABLE 074. FUZE: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 074. INC. (US): SNAPSHOT
TABLE 075. INC. (US): BUSINESS PERFORMANCE
TABLE 076. INC. (US): PRODUCT PORTFOLIO
TABLE 077. INC. (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 077. MICROSOFT CORP (US): SNAPSHOT
TABLE 078. MICROSOFT CORP (US): BUSINESS PERFORMANCE
TABLE 079. MICROSOFT CORP (US): PRODUCT PORTFOLIO
TABLE 080. MICROSOFT CORP (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 080. GOOGLE (US): SNAPSHOT
TABLE 081. GOOGLE (US): BUSINESS PERFORMANCE
TABLE 082. GOOGLE (US): PRODUCT PORTFOLIO
TABLE 083. GOOGLE (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 083. VERIZON ENTERPRISE SOLUTIONS (US): SNAPSHOT
TABLE 084. VERIZON ENTERPRISE SOLUTIONS (US): BUSINESS PERFORMANCE
TABLE 085. VERIZON ENTERPRISE SOLUTIONS (US): PRODUCT PORTFOLIO
TABLE 086. VERIZON ENTERPRISE SOLUTIONS (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 086. BT (UK): SNAPSHOT
TABLE 087. BT (UK): BUSINESS PERFORMANCE
TABLE 088. BT (UK): PRODUCT PORTFOLIO
TABLE 089. BT (UK): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 089. INTRADO CORPORATION (US): SNAPSHOT
TABLE 090. INTRADO CORPORATION (US): BUSINESS PERFORMANCE
TABLE 091. INTRADO CORPORATION (US): PRODUCT PORTFOLIO
TABLE 092. INTRADO CORPORATION (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 092. NTT COMMUNICATIONS CORPORATION (US): SNAPSHOT
TABLE 093. NTT COMMUNICATIONS CORPORATION (US): BUSINESS PERFORMANCE
TABLE 094. NTT COMMUNICATIONS CORPORATION (US): PRODUCT PORTFOLIO
TABLE 095. NTT COMMUNICATIONS CORPORATION (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 095. MASERGY (US): SNAPSHOT
TABLE 096. MASERGY (US): BUSINESS PERFORMANCE
TABLE 097. MASERGY (US): PRODUCT PORTFOLIO
TABLE 098. MASERGY (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 098. REVATION SYSTEMS (US): SNAPSHOT
TABLE 099. REVATION SYSTEMS (US): BUSINESS PERFORMANCE
TABLE 100. REVATION SYSTEMS (US): PRODUCT PORTFOLIO
TABLE 101. REVATION SYSTEMS (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 101. ORANGE S.A. (FRANCE): SNAPSHOT
TABLE 102. ORANGE S.A. (FRANCE): BUSINESS PERFORMANCE
TABLE 103. ORANGE S.A. (FRANCE): PRODUCT PORTFOLIO
TABLE 104. ORANGE S.A. (FRANCE): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 104. DIALPAD (US): SNAPSHOT
TABLE 105. DIALPAD (US): BUSINESS PERFORMANCE
TABLE 106. DIALPAD (US): PRODUCT PORTFOLIO
TABLE 107. DIALPAD (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 107. STARBLUE (IRELAND): SNAPSHOT
TABLE 108. STARBLUE (IRELAND): BUSINESS PERFORMANCE
TABLE 109. STARBLUE (IRELAND): PRODUCT PORTFOLIO
TABLE 110. STARBLUE (IRELAND): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 110. WINDSTREAM (US): SNAPSHOT
TABLE 111. WINDSTREAM (US): BUSINESS PERFORMANCE
TABLE 112. WINDSTREAM (US): PRODUCT PORTFOLIO
TABLE 113. WINDSTREAM (US): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 113. ALCATEL-LUCENT ENTERPRISE (FRANCE): SNAPSHOT
TABLE 114. ALCATEL-LUCENT ENTERPRISE (FRANCE): BUSINESS PERFORMANCE
TABLE 115. ALCATEL-LUCENT ENTERPRISE (FRANCE): PRODUCT PORTFOLIO
TABLE 116. ALCATEL-LUCENT ENTERPRISE (FRANCE): KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 116. OTHER MAJOR PLAYERS: SNAPSHOT
TABLE 117. OTHER MAJOR PLAYERS: BUSINESS PERFORMANCE
TABLE 118. OTHER MAJOR PLAYERS: PRODUCT PORTFOLIO
TABLE 119. OTHER MAJOR PLAYERS: KEY STRATEGIC MOVES AND DEVELOPMENTS

LIST OF FIGURES

FIGURE 001. YEARS CONSIDERED FOR ANALYSIS
FIGURE 002. SCOPE OF THE STUDY
FIGURE 003. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET OVERVIEW BY REGIONS
FIGURE 004. PORTER'S FIVE FORCES ANALYSIS
FIGURE 005. BARGAINING POWER OF SUPPLIERS
FIGURE 006. COMPETITIVE RIVALRYFIGURE 007. THREAT OF NEW ENTRANTS
FIGURE 008. THREAT OF SUBSTITUTES
FIGURE 009. VALUE CHAIN ANALYSIS
FIGURE 010. PESTLE ANALYSIS
FIGURE 011. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET OVERVIEW BY DEPLOYMENT
FIGURE 012. PUBLIC CLOUD MARKET OVERVIEW (2016-2028)
FIGURE 013. PRIVATE CLOUD MARKET OVERVIEW (2016-2028)
FIGURE 014. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET OVERVIEW BY END-USER
FIGURE 015. IT & TELECOM MARKET OVERVIEW (2016-2028)
FIGURE 016. BFSI MARKET OVERVIEW (2016-2028)
FIGURE 017. HEALTHCARE MARKET OVERVIEW (2016-2028)
FIGURE 018. HOSPITALITY MARKET OVERVIEW (2016-2028)
FIGURE 019. AUTOMOTIVE MARKET OVERVIEW (2016-2028)
FIGURE 020. OTHER END-USERS MARKET OVERVIEW (2016-2028)
FIGURE 021. NORTH AMERICA UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 022. EUROPE UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 023. ASIA PACIFIC UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 024. MIDDLE EAST & AFRICA UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 025. SOUTH AMERICA UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET OVERVIEW BY COUNTRY (2016-2028)