IT Operations and Service Management (ITOSM) Market Synopsis

IT Operations and Service Management (ITOSM) Market Size Was Valued at USD 29.7 Billion in 2023, and is Projected to Reach USD 52.4 Billion by 2032, Growing at a CAGR of 6.5% From 2024-2032.

IT Operations and Service Management (ITOSM) refers to the holistic approach of overseeing and optimizing an organization's IT infrastructure and services to ensure they align with business objectives and meet user needs effectively. This encompasses a range of activities, including monitoring and maintaining IT systems, managing incidents and problems, deploying new technologies, and continuously improving service delivery processes. ITOSM aims to enhance operational efficiency, minimize downtime, and maximize the value IT brings to the organization, ultimately contributing to overall business success.

• The IT Operations and Service Management (ITOSM) market is a dynamic sector encompassing a wide range of tools, services, and practices aimed at optimizing IT infrastructure and ensuring efficient service delivery. With the increasing complexity of IT environments and the growing reliance on digital technologies, businesses across various industries are increasingly investing in ITOSM solutions to streamline operations, enhance productivity, and minimize downtime.
• Key components of the ITOSM market include IT service desk software, network monitoring tools, asset management systems, and ITIL (Information Technology Infrastructure Library) best practices. As organizations strive to maintain high levels of service availability and performance, the ITOSM market continues to evolve with innovations such as AI-driven automation, predictive analytics, and cloud-based solutions.
• Moreover, the ITOSM market is witnessing notable shifts driven by factors such as the rise of remote work, the adoption of cloud computing, and the growing importance of cybersecurity. These trends are prompting organizations to reassess their IT infrastructure and service management strategies, leading to increased demand for ITOSM solutions that offer scalability, flexibility, and robust security features.

IT Operations and Service Management (ITOSM) Market Trend Analysis

Increasing adoption of AIOps (Artificial Intelligence for IT Operations) solutions

• AIOps leverages machine learning and analytics to automate and enhance various IT operations tasks, such as monitoring, troubleshooting, and incident management. By analyzing vast amounts of data from disparate sources, including logs, metrics, and events, AIOps platforms can identify patterns, predict issues before they occur, and provide actionable insights to IT teams.
• This trend is driven by the growing complexity of IT environments, the proliferation of data sources, and the need for faster, more proactive problem resolution. As organizations strive to improve efficiency, reduce downtime, and enhance the end-user experience, AIOps is emerging as a critical technology in the ITOSM landscape, offering the potential to transform how IT operations are managed and optimized.

Integration of AI-driven automation and predictive analytics into existing ITSM (IT Service Management) frameworks

• By harnessing the power of artificial intelligence and machine learning algorithms, organizations can automate routine tasks, proactively identify potential issues, and optimize resource allocation, leading to significant efficiency gains and cost savings.
• This opportunity extends to various aspects of IT operations and service management, including incident management, problem resolution, change management, and capacity planning. For instance, AI-powered chatbots can handle a significant portion of user inquiries and service requests, freeing up IT staff to focus on more complex issues. Predictive analytics algorithms can analyze historical data to forecast potential disruptions and preemptively take corrective actions, thereby minimizing downtime and enhancing service reliability.
• Moreover, the integration of AI and predictive analytics can enable IT organizations to transition from reactive to proactive approaches, allowing them to anticipate and address issues before they impact end-users. This shift towards proactive IT operations not only improves service quality and customer satisfaction but also strengthens the overall resilience of the IT infrastructure.

IT Operations and Service Management (ITOSM) Market Segment Analysis:

IT Operations and Service Management (ITOSM) Market Segmented on the basis of type, ITOM Type, Industry verticals, and end-users.

By Type, ITSM segment is expected to dominate the market during the forecast period

• In the landscape of IT Operations and Service Management (ITOSM) market segmentation, the IT Service Management (ITSM) segment emerges as a dominant force, poised to maintain its prominence throughout the forecast period. ITSM, encompassing a spectrum of practices and tools designed to streamline IT service delivery and support, holds a pivotal role in modern organizations' digital operations. As businesses increasingly prioritize efficiency, agility, and customer satisfaction, the demand for robust ITSM solutions continues to surge.
• Key components of ITSM, such as incident management, change management, and service desk operations, play vital roles in ensuring seamless IT service delivery and operational continuity. Moreover, the integration of advanced technologies like AI-driven automation and predictive analytics further enhances the capabilities and relevance of ITSM solutions, empowering organizations to proactively address challenges and optimize performance.
• With its comprehensive approach to managing IT services and fostering collaboration across departments, the ITSM segment is primed to lead the ITOSM market, driving innovation and value creation in the digital era.

By ITOM Type, Configuration Automation and Discovery segment held the largest share in 2023

• In the expansive realm of the IT Operations and Service Management (ITOSM) market, the Configuration Automation and Discovery segment stands out prominently, commanding the largest share within the ITOM (IT Operations Management) domain. This segment's dominance underscores the critical role that automation and efficient asset discovery play in modern IT environments. Configuration automation tools streamline the deployment and management of IT resources, allowing organizations to maintain consistency, enforce compliance, and rapidly scale their infrastructure. Simultaneously, robust discovery solutions provide deep visibility into the IT landscape, identifying all interconnected devices, applications, and dependencies.
• By embracing Configuration Automation and Discovery solutions, businesses gain a strategic advantage in optimizing IT operations, minimizing downtime, and enhancing service delivery.
• These tools empower IT teams to automate routine tasks, such as provisioning and configuration management, reducing manual effort and human error. Moreover, comprehensive discovery capabilities enable organizations to map out their entire IT ecosystem, facilitating better decision-making, risk mitigation, and resource optimization.

IT Operations and Service Management (ITOSM) Market Regional Insights:

North America is Expected to Dominate the Market Over the Forecast period

• In the realm of IT Operations and Service Management (ITOSM), North America emerges as a dominant force poised to shape the market landscape over the forecast period. With a robust technological infrastructure, a highly developed IT ecosystem, and a culture of early adoption of cutting-edge innovations, the region stands at the forefront of driving advancements in IT service management solutions. North American organizations, spanning various sectors including finance, healthcare, manufacturing, and technology, prioritize operational efficiency, service reliability, and customer satisfaction, compelling them to invest significantly in ITOSM solutions.
• Furthermore, the North American market benefits from a mature IT services industry, characterized by a plethora of established vendors, innovative startups, and dynamic service providers offering a wide array of ITOSM products and services. The region's proactive approach towards embracing emerging technologies, such as artificial intelligence, cloud computing, and data analytics, positions it as a hotbed for innovation and experimentation in IT operations and service management.
• Moreover, factors such as stringent regulatory requirements, increasing cybersecurity concerns, and the growing complexity of IT environments drive the demand for sophisticated ITOSM solutions in North America. As organizations strive to stay ahead in a fiercely competitive landscape and navigate the challenges posed by digital transformation, the North American ITOSM market is poised for continued growth and dominance, setting the stage for groundbreaking advancements and transformative developments in IT service management practices.

Active Key Players in the IT Operations and Service Management (ITOSM) Market

• 4me (US)
• Aisera (US)
• Alemba (UK)
• Atlassian (Australia)
• BMC Software (US)
• Broadcom (US)
• EasyVista (US)
• Efecte (Finland)
• Freshworks (US)
• GoTo (US)
• HalolTSM (US)
• Hornbill (UK)
• IBM (US)
• IFS (Sweden)
• InvGate (US
• ITarain (US)
• Ivanti (US)
• ManageEngine (India)
• Microsoft (US)
• NinjaOne (US)
• OpenText (Canada)
• ServiceNow (US)
• SolarWinds (US)
• SymphonyAl Summit (US)
• SysAid (Israel)
• TeamDynamix (US)
• TOPdesk (Netherlands)
• Zendesk (US), Other Key Players

1. INTRODUCTION
   1. SEARCH OBJECTIVES
   2. RESEARCH METHODOLOGY
   3. RESEARCH PROCESS
   4. SCOPE AND COVERAGE
      1. Market Definition
      2. Key Questions Answered
   5. MARKET SEGMENTATION
2. EXECUTIVE SUMMARY
3. MARKET OVERVIEW
4. GROWTH OPPORTUNITIES BY SEGMENT
5. MARKET LANDSCAPE
   1. PORTER’S FIVE FORCES ANALYSIS
      1. Bargaining Power Of Supplier
      2. Threat Of New Entrants
      3. Threat Of Substitutes
      4. Competitive Rivalry
      5. Bargaining Power Among Buyers
   2. INDUSTRY VALUE CHAIN ANALYSIS
   3. MARKET DYNAMICS
      1. Drivers
      2. Restraints
      3. Opportunities
      4. Challenges
   4. MARKET TREND ANALYSIS
   5. REGULATORY LANDSCAPE
   6. PESTLE ANALYSIS
   7. PRICE TREND ANALYSIS
   8. PATENT ANALYSIS
   9. TECHNOLOGY EVALUATION
   10. MARKET IMPACT OF THE RUSSIA-UKRAINE WAR
       1. Geopolitical Market Disruptions
       2. Supply Chain Disruptions
       3. Instability in Emerging Markets
   11. ECOSYSTEM
6. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET BY TYPE (2017-2032)
   1. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET SNAPSHOT AND GROWTH ENGINE
   2. MARKET OVERVIEW
   3. ITSM
      1. Introduction And Market Overview
      2. Historic And Forecasted Market Size in Value (2017 – 2032F)
      3. Historic And Forecasted Market Size in Volume (2017 – 2032F)
      4. Key Market Trends, Growth Factors And Opportunities
      5. Geographic Segmentation Analysis
   4. ITOM
7. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET BY ITOM TYPE (2017-2032)
   1. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET SNAPSHOT AND GROWTH ENGINE
   2. MARKET OVERVIEW
   3. CONFIGURATION AUTOMATION AND DISCOVERY
      1. Introduction And Market Overview
      2. Historic And Forecasted Market Size in Value (2017 – 2032F)
      3. Historic And Forecasted Market Size in Volume (2017 – 2032F)
      4. Key Market Trends, Growth Factors And Opportunities
      5. Geographic Segmentation Analysis
   4. EVENT MANAGEMENT
   5. CLOUD PROVISIONING
   6. WORKLOAD AND IT AUTOMATION
8. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET BY INDUSTRY VERTICALS (2017-2032)
   1. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET SNAPSHOT AND GROWTH ENGINE
   2. MARKET OVERVIEW
   3. BFSI
      1. Introduction And Market Overview
      2. Historic And Forecasted Market Size in Value (2017 – 2032F)
      3. Historic And Forecasted Market Size in Volume (2017 – 2032F)
      4. Key Market Trends, Growth Factors And Opportunities
      5. Geographic Segmentation Analysis
   4. TELECOM AND IT
   5. HEALTHCARE/MEDICAL/PHARMACEUTICAL
   6. AEROSPACE/ DEFENCE
   7. RETAIL/WHOLESALE/DISTRIBUTION
   8. MANUFACTURING
   9. EDUCATION
   10. HOSPITALITY/ ENTERTAINMENT/RECREATION/TRAVEL
   11. ENERGY UTILITIES
   12. OTHERS
9. COMPANY PROFILES AND COMPETITIVE ANALYSIS
   1. COMPETITIVE LANDSCAPE
      1. Competitive Benchmarking
      2. IT Operations And Service Management (ITOSM) Market Share By Manufacturer (2023)
      3. Industry BCG Matrix
      4. Heat Map Analysis
      5. Mergers & Acquisitions
   2. 4ME (US)
      1. Company Overview
      2. Key Executives
      3. Company Snapshot
      4. Role of the Company in the Market
      5. Sustainability and Social Responsibility
      6. Operating Business Segments
      7. Product Portfolio
      8. Business Performance (Production Volume, Sales Volume, Sales Margin, Production Capacity, Capacity Utilization Rate)
      9. Key Strategic Moves And Recent Developments
      10. SWOT Analysis
   3. AISERA (US)
   4. ALEMBA (UK)
   5. ATLASSIAN (AUSTRALIA)
   6. BMC SOFTWARE (US)
   7. BROADCOM (US)
   8. EASYVISTA (US)
   9. EFECTE (FINLAND)
   10. FRESHWORKS (US)
   11. GOTO (US)
   12. HALOLTSM (US)
   13. HORNBILL (UK)
   14. IBM (US)
   15. IFS (SWEDEN)
   16. INVGATE (US
   17. ITARAIN (US)
   18. IVANTI (US)
   19. MANAGEENGINE (INDIA)
   20. MICROSOFT (US)
   21. NINJAONE (US)
   22. OPENTEXT (CANADA)
   23. SERVICENOW (US)
   24. SOLARWINDS (US)
   25. SYMPHONYAL SUMMIT (US)
   26. SYSAID (ISRAEL)
   27. TEAMDYNAMIX (US)
   28. TOPDESK (NETHERLANDS)
   29. ZENDESK (US)
10. GLOBAL IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET BY REGION
    1. OVERVIEW
    2. NORTH AMERICA
       1. Key Market Trends, Growth Factors And Opportunities
       2. Key Manufacturers
       3. Historic And Forecasted Market Size By Type
       4. Historic And Forecasted Market Size By Itom Type
       5. Historic And Forecasted Market Size By Industry Verticals
       6. Historic And Forecasted Market Size By Country
          1. USA
          2. Canada
          3. Mexico
    3. EASTERN EUROPE
       1. Key Market Trends, Growth Factors And Opportunities
       2. Key Manufacturers
       3. Historic And Forecasted Market Size By Segments
       4. Historic And Forecasted Market Size By Country
          1. Russia
          2. Bulgaria
          3. The Czech Republic
          4. Hungary
          5. Poland
          6. Romania
          7. Rest Of Eastern Europe
    4. WESTERN EUROPE
       1. Key Market Trends, Growth Factors And Opportunities
       2. Key Manufacturers
       3. Historic And Forecasted Market Size By Segments
       4. Historic And Forecasted Market Size By Country
          1. Germany
          2. United Kingdom
          3. France
          4. The Netherlands
          5. Italy
          6. Spain
          7. Rest Of Western Europe
    5. ASIA PACIFIC
       1. Key Market Trends, Growth Factors And Opportunities
       2. Key Manufacturers
       3. Historic And Forecasted Market Size By Segments
       4. Historic And Forecasted Market Size By Country
          1. China
          2. India
          3. Japan
          4. South Korea
          5. Malaysia
          6. Thailand
          7. Vietnam
          8. The Philippines
          9. Australia
          10. New-Zealand
          11. Rest Of APAC
    6. MIDDLE EAST & AFRICA
       1. Key Market Trends, Growth Factors And Opportunities
       2. Key Manufacturers
       3. Historic And Forecasted Market Size By Segments
       4. Historic And Forecasted Market Size By Country
          1. Turkey
          2. Bahrain
          3. Kuwait
          4. Saudi Arabia
          5. Qatar
          6. UAE
          7. Israel
          8. South Africa
    7. SOUTH AMERICA
       1. Key Market Trends, Growth Factors And Opportunities
       2. Key Manufacturers
       3. Historic And Forecasted Market Size By Segments
       4. Historic And Forecasted Market Size By Country
          1. Brazil
          2. Argentina
          3. Rest of South America
11. INVESTMENT ANALYSIS
12. ANALYST VIEWPOINT AND CONCLUSION
    1. Recommendations and Concluding Analysis
    2. Potential Market Strategies

LIST OF TABLES

TABLE 001. EXECUTIVE SUMMARY
TABLE 002. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET BARGAINING POWER OF SUPPLIERS
TABLE 003. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET BARGAINING POWER OF CUSTOMERS
TABLE 004. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET COMPETITIVE RIVALRY
TABLE 005. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET THREAT OF NEW ENTRANTS
TABLE 006. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET THREAT OF SUBSTITUTES
TABLE 007. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET BY TYPE
TABLE 008. ITSM MARKET OVERVIEW (2016-2028)
TABLE 009. ITOM {CONFIGURATION MARKET OVERVIEW (2016-2028)
TABLE 010. AUTOMATION & DISCOVERY MARKET OVERVIEW (2016-2028)
TABLE 011. EVENT MANAGEMENT MARKET OVERVIEW (2016-2028)
TABLE 012. CLOUD PROVISIONING MARKET OVERVIEW (2016-2028)
TABLE 013. WORKLOAD & IT AUTOMATION} MARKET OVERVIEW (2016-2028)
TABLE 014. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET BY END-USER INDUSTRY
TABLE 015. BFSI MARKET OVERVIEW (2016-2028)
TABLE 016. TELECOM & IT MARKET OVERVIEW (2016-2028)
TABLE 017. GOVERNMENT MARKET OVERVIEW (2016-2028)
TABLE 018. HEALTHCARE MARKET OVERVIEW (2016-2028)
TABLE 019. MEDICAL MARKET OVERVIEW (2016-2028)
TABLE 020. DEFENSE MARKET OVERVIEW (2016-2028)
TABLE 021. RETAIL & WHOLESALE DISTRIBUTION MARKET OVERVIEW (2016-2028)
TABLE 022. EDUCATION MARKET OVERVIEW (2016-2028)
TABLE 023. OTHERS MARKET OVERVIEW (2016-2028)
TABLE 024. NORTH AMERICA IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY TYPE (2016-2028)
TABLE 025. NORTH AMERICA IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY END-USER INDUSTRY (2016-2028)
TABLE 026. N IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY COUNTRY (2016-2028)
TABLE 027. EUROPE IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY TYPE (2016-2028)
TABLE 028. EUROPE IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY END-USER INDUSTRY (2016-2028)
TABLE 029. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY COUNTRY (2016-2028)
TABLE 030. ASIA PACIFIC IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY TYPE (2016-2028)
TABLE 031. ASIA PACIFIC IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY END-USER INDUSTRY (2016-2028)
TABLE 032. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY COUNTRY (2016-2028)
TABLE 033. MIDDLE EAST & AFRICA IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY TYPE (2016-2028)
TABLE 034. MIDDLE EAST & AFRICA IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY END-USER INDUSTRY (2016-2028)
TABLE 035. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY COUNTRY (2016-2028)
TABLE 036. SOUTH AMERICA IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY TYPE (2016-2028)
TABLE 037. SOUTH AMERICA IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY END-USER INDUSTRY (2016-2028)
TABLE 038. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY COUNTRY (2016-2028)
TABLE 039. MICROSOFT CORPORATION: SNAPSHOT
TABLE 040. MICROSOFT CORPORATION: BUSINESS PERFORMANCE
TABLE 041. MICROSOFT CORPORATION: PRODUCT PORTFOLIO
TABLE 042. MICROSOFT CORPORATION: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 042. BMC SOFTWARE INC.: SNAPSHOT
TABLE 043. BMC SOFTWARE INC.: BUSINESS PERFORMANCE
TABLE 044. BMC SOFTWARE INC.: PRODUCT PORTFOLIO
TABLE 045. BMC SOFTWARE INC.: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 045. ORACLE CORP: SNAPSHOT
TABLE 046. ORACLE CORP: BUSINESS PERFORMANCE
TABLE 047. ORACLE CORP: PRODUCT PORTFOLIO
TABLE 048. ORACLE CORP: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 048. IBM CORPORATION: SNAPSHOT
TABLE 049. IBM CORPORATION: BUSINESS PERFORMANCE
TABLE 050. IBM CORPORATION: PRODUCT PORTFOLIO
TABLE 051. IBM CORPORATION: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 051. CA TECHNOLOGY INC: SNAPSHOT
TABLE 052. CA TECHNOLOGY INC: BUSINESS PERFORMANCE
TABLE 053. CA TECHNOLOGY INC: PRODUCT PORTFOLIO
TABLE 054. CA TECHNOLOGY INC: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 054. DELL INC: SNAPSHOT
TABLE 055. DELL INC: BUSINESS PERFORMANCE
TABLE 056. DELL INC: PRODUCT PORTFOLIO
TABLE 057. DELL INC: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 057. TOSHIBA CORPORATION: SNAPSHOT
TABLE 058. TOSHIBA CORPORATION: BUSINESS PERFORMANCE
TABLE 059. TOSHIBA CORPORATION: PRODUCT PORTFOLIO
TABLE 060. TOSHIBA CORPORATION: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 060. HEWLETT PACKARD ENTERPRISE COMPANY: SNAPSHOT
TABLE 061. HEWLETT PACKARD ENTERPRISE COMPANY: BUSINESS PERFORMANCE
TABLE 062. HEWLETT PACKARD ENTERPRISE COMPANY: PRODUCT PORTFOLIO
TABLE 063. HEWLETT PACKARD ENTERPRISE COMPANY: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 063. SAP: SNAPSHOT
TABLE 064. SAP: BUSINESS PERFORMANCE
TABLE 065. SAP: PRODUCT PORTFOLIO
TABLE 066. SAP: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 066. MICRO FOCUS: SNAPSHOT
TABLE 067. MICRO FOCUS: BUSINESS PERFORMANCE
TABLE 068. MICRO FOCUS: PRODUCT PORTFOLIO
TABLE 069. MICRO FOCUS: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 069. SPLUNK: SNAPSHOT
TABLE 070. SPLUNK: BUSINESS PERFORMANCE
TABLE 071. SPLUNK: PRODUCT PORTFOLIO
TABLE 072. SPLUNK: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 072. HITACHI: SNAPSHOT
TABLE 073. HITACHI: BUSINESS PERFORMANCE
TABLE 074. HITACHI: PRODUCT PORTFOLIO
TABLE 075. HITACHI: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 075. SISCO: SNAPSHOT
TABLE 076. SISCO: BUSINESS PERFORMANCE
TABLE 077. SISCO: PRODUCT PORTFOLIO
TABLE 078. SISCO: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 078. SOLAR WINDS: SNAPSHOT
TABLE 079. SOLAR WINDS: BUSINESS PERFORMANCE
TABLE 080. SOLAR WINDS: PRODUCT PORTFOLIO
TABLE 081. SOLAR WINDS: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 081. OTHER MAJOR PLAYERS: SNAPSHOT
TABLE 082. OTHER MAJOR PLAYERS: BUSINESS PERFORMANCE
TABLE 083. OTHER MAJOR PLAYERS: PRODUCT PORTFOLIO
TABLE 084. OTHER MAJOR PLAYERS: KEY STRATEGIC MOVES AND DEVELOPMENTS

LIST OF FIGURES

FIGURE 001. YEARS CONSIDERED FOR ANALYSIS
FIGURE 002. SCOPE OF THE STUDY
FIGURE 003. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET OVERVIEW BY REGIONS
FIGURE 004. PORTER'S FIVE FORCES ANALYSIS
FIGURE 005. BARGAINING POWER OF SUPPLIERS
FIGURE 006. COMPETITIVE RIVALRYFIGURE 007. THREAT OF NEW ENTRANTS
FIGURE 008. THREAT OF SUBSTITUTES
FIGURE 009. VALUE CHAIN ANALYSIS
FIGURE 010. PESTLE ANALYSIS
FIGURE 011. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET OVERVIEW BY TYPE
FIGURE 012. ITSM MARKET OVERVIEW (2016-2028)
FIGURE 013. ITOM {CONFIGURATION MARKET OVERVIEW (2016-2028)
FIGURE 014. AUTOMATION & DISCOVERY MARKET OVERVIEW (2016-2028)
FIGURE 015. EVENT MANAGEMENT MARKET OVERVIEW (2016-2028)
FIGURE 016. CLOUD PROVISIONING MARKET OVERVIEW (2016-2028)
FIGURE 017. WORKLOAD & IT AUTOMATION} MARKET OVERVIEW (2016-2028)
FIGURE 018. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET OVERVIEW BY END-USER INDUSTRY
FIGURE 019. BFSI MARKET OVERVIEW (2016-2028)
FIGURE 020. TELECOM & IT MARKET OVERVIEW (2016-2028)
FIGURE 021. GOVERNMENT MARKET OVERVIEW (2016-2028)
FIGURE 022. HEALTHCARE MARKET OVERVIEW (2016-2028)
FIGURE 023. MEDICAL MARKET OVERVIEW (2016-2028)
FIGURE 024. DEFENSE MARKET OVERVIEW (2016-2028)
FIGURE 025. RETAIL & WHOLESALE DISTRIBUTION MARKET OVERVIEW (2016-2028)
FIGURE 026. EDUCATION MARKET OVERVIEW (2016-2028)
FIGURE 027. OTHERS MARKET OVERVIEW (2016-2028)
FIGURE 028. NORTH AMERICA IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 029. EUROPE IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 030. ASIA PACIFIC IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 031. MIDDLE EAST & AFRICA IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 032. SOUTH AMERICA IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET OVERVIEW BY COUNTRY (2016-2028)