Customer Relationship Management (CRM) Market Scope

Global Customer Relationship Management Market was valued at USD 44.37 billion in 2021 and is expected to reach USD 105.69 billion by the year 2028, at a CAGR of 13.2%.

Customer Relationship Management (CRM) has been a key component in several roles of multinational companies. Social Customer Relationship Management has improved in terms of speed, usability, and the inclusion of essential business analytics data. Social Customer Relationship Management is being embraced by companies as an external platform in their CRM software solutions. Social Customer Relationship Management refers to the addition of a social layer to traditional Customer Relationship Management software solutions. These solutions offer businesses many benefits, including enhanced transparency, improved communication of business ideas and knowledge, flexibility, and efficiency. Customer Relationship Management customers want solutions that can work through multiple business functions, such as sales, marketing, and customer service, as well as multiple platforms, such as mobile and social media. Customer Relationship Management software can be used by large companies as well as small and medium businesses (SMBs), and it comes in three flavors: on-demand (PaaS and SaaS), on-premise, and hybrid.

However, enterprises' readiness and acceptance appears to be a source of concern. Apart from that, concerns about privacy and security have threatened to stifle the Customer Relationship Management software market's development. Nonetheless, vendors have been working on the Bring Your Own Device (BYOD) ecosystem and solutions for specific business issues, which is expected to assist the Customer Relationship Management software market's growth over the forecast period.

The latest corona virus outbreak in the Customer Relationship Management (CRM) Industry has triggered widespread panic among people and businesses around the world. Governments have instituted stringent lockdowns and recommended social distancing activities in response to the disease's rapid spread. As a result, a number of companies have had to close their doors. Work-from-home schemes have been adopted by a variety of organizations. Customer Relationship Management software seems to have aided the smooth running of these companies. As a result, the ongoing Covid-19 pandemic would benefit the Customer Relationship Management industry.

Customer Relationship Management (CRM) : Market Dynamics

Growing demand for Software as a Service (SaaS) in the implementation of customer relationship management (CRM) suites and solutions is driving the industry. Customer service maturity, automated interaction, enhanced customer experience, and the expanding reach of digital operations are just a few of the factors driving demand for Customer Relationship Management solutions across industries. Furthermore, Customer Relationship Management market is expected to expand due to the advancement of cloud computing technology and the availability of various service models such as SaaS, Platform as a Service (PaaS), and Infrastructure as a Service (IaaS) over the forecast period.

The growing emphasis on consumer engagement, evolving SMEs, social media, and the awareness of exchanging ideas in real time are all major factors driving this industry. For delivering the best in class customer experience, businesses are developing technologies for social monitoring, social listening, social middleware, social management, and social measurement. Customer Experience Management is also used not only to boost sales and enhance marketing activities, but also to maximize customer interaction with companies.

In November 2017, Adobe Inc. announced a partnership with Microsoft Corporation. According to the companies, the aim of this partnership is to create an integrated customer relationship management and content management solution. The organizations would work together to pool their resources in order to enhance the Customer Relationship Management solution's operational efficiency. Adobe Marketing would operate in partnership with Microsoft Dynamics 365, helping the businesses to reach a greater audience in the long run. This partnership will not only favor the companies involved, but it will also help the Customer Relationship Management market expands in the coming years.

Market Segmentation

The Customer Experience Management Segment is Likely to Expand the Market

Due to and demand from companies shifting their marketing activities to digital platforms, the customer experience management segment is expected to gain a significant market share. Furthermore, the increasing demand for fast and real-time service as well as convenience is expected to aid the segment's dominance. Experience management tools are becoming increasingly important as businesses strive to increase customer satisfaction and long-term retention. This is particularly true in newer industries like IT, telecommunications, and retail.

Players Covered in Customer Relationship Management Market are :

  • Salesforce
  • Oracle
  • SAP
  • Adobe Systems
  • Genesys Telecommunications Laboratories
  • Microsoft
  • Nice Systems
  • Verint Systems Inc.
  • Pegasystems
  • IQVIA and other major players.

Asia Pacific Holds Highest Shares In The CRM Market

During the forecast era, Asia-Pacific is projected to raise the most. This rapid expansion can be attributed to rising demand from emerging markets like China and India. The growth of the e-commerce industry in these economies is expected to fuel customer relationship management solutions during the forecast era. The expanding reach of the industry and a diverse customer base are two factors driving the Customer Relationship Management market size in the Asia Pacific region.

The global customer relationship management market can be segregated based on a range of factors like solution, enterprise size, end use, and regional background. In terms of solution, the market is segmented into on-premise and cloud deployment. Depending on enterprise size, t Customer Relationship Management market is bifurcated into large enterprises & Small and Medium Enterprises (SMEs). By end user, this market is divided into BFSI, IT and Telecom, discrete manufacturing, retail, healthcare, government and education, and others. On considering the geographical regions, the global market for Customer Relationship Management is segregated into the Asia Pacific, Central & Eastern Europe, Western Europe, North America, Latin America, and Middle East & Africa.

Global Customer Relationship Management Market

Base Year:

2021

Forecast Period:

2022-2028

Historical Data:

2016 to 2020

Market Size in 2021:

USD 44.37 Bn.

Forecast Period 2022-28 CAGR:

13.2%

Market Size in 2028:

USD 105.69 Bn.

Segments Covered:

By Deployment Type

  • Cloud-based
  • On-premise

By Application

  • BFSI
  • Retail
  • Healthcare
  • IT & Telecom
  • Manufacturing
  • Government & Education
  • Others

By Region

  • North America (U.S., Canada, Mexico)
  • Europe (Germany, U.K., France, Italy, Russia, Spain, Rest of Europe)
  • Asia-Pacific (China, India, Japan, Singapore, Australia, New Zealand, Rest of APAC)
  • Middle East & Africa (Turkey, Saudi Arabia, Iran, UAE, Africa, Rest of MEA)
  • South America (Brazil, Argentina, Rest of SA)

Key Market Drivers:

  • Increasing Demand for Fast and Real-time Service

Key Market Restraints:

  • Safety and Security Threat Associated with the Consumer Data

Key Opportunities:

  • Integration of Artificial Intelligence

Companies Covered in the report:

  • Salesforce, Oracle, SAP, Adobe Systems, Microsoft, and Other major players.

Chapter 1: Introduction
 1.1 Research Objectives
 1.2 Research Methodology
 1.3 Research Process
 1.4 Scope and Coverage
  1.4.1 Market Definition
  1.4.2 Key Questions Answered
 1.5 Market Segmentation

Chapter 2:Executive Summary

Chapter 3:Growth Opportunities By Segment
 3.1 By Deployment Type
 3.2 By Application

Chapter 4: Market Landscape
 4.1 Porter's Five Forces Analysis
  4.1.1 Bargaining Power of Supplier
  4.1.2 Threat of New Entrants
  4.1.3 Threat of Substitutes
  4.1.4 Competitive Rivalry
  4.1.5 Bargaining Power Among Buyers
 4.2 Industry Value Chain Analysis
 4.3 Market Dynamics
  4.3.1 Drivers
  4.3.2 Restraints
  4.3.3 Opportunities
  4.5.4 Challenges
 4.4 Pestle Analysis
 4.5 Technological Roadmap
 4.6 Regulatory Landscape
 4.7 SWOT Analysis
 4.8 Price Trend Analysis
 4.9 Patent Analysis
 4.10 Analysis of the Impact of Covid-19
  4.10.1 Impact on the Overall Market
  4.10.2 Impact on the Supply Chain
  4.10.3 Impact on the Key Manufacturers
  4.10.4 Impact on the Pricing

Chapter 5: Customer Relationship Management Market by Deployment Type
 5.1 Customer Relationship Management Market Overview Snapshot and Growth Engine
 5.2 Customer Relationship Management Market Overview
 5.3 Cloud-based
  5.3.1 Introduction and Market Overview
  5.3.2 Historic and Forecasted Market Size (2016-2028F)
  5.3.3 Key Market Trends, Growth Factors and Opportunities
  5.3.4 Cloud-based: Grographic Segmentation
 5.4 On-premise
  5.4.1 Introduction and Market Overview
  5.4.2 Historic and Forecasted Market Size (2016-2028F)
  5.4.3 Key Market Trends, Growth Factors and Opportunities
  5.4.4 On-premise: Grographic Segmentation

Chapter 6: Customer Relationship Management Market by Application
 6.1 Customer Relationship Management Market Overview Snapshot and Growth Engine
 6.2 Customer Relationship Management Market Overview
 6.3 BFSI
  6.3.1 Introduction and Market Overview
  6.3.2 Historic and Forecasted Market Size (2016-2028F)
  6.3.3 Key Market Trends, Growth Factors and Opportunities
  6.3.4 BFSI: Grographic Segmentation
 6.4 Retail
  6.4.1 Introduction and Market Overview
  6.4.2 Historic and Forecasted Market Size (2016-2028F)
  6.4.3 Key Market Trends, Growth Factors and Opportunities
  6.4.4 Retail: Grographic Segmentation
 6.5 Healthcare
  6.5.1 Introduction and Market Overview
  6.5.2 Historic and Forecasted Market Size (2016-2028F)
  6.5.3 Key Market Trends, Growth Factors and Opportunities
  6.5.4 Healthcare: Grographic Segmentation
 6.6 IT & Telecom
  6.6.1 Introduction and Market Overview
  6.6.2 Historic and Forecasted Market Size (2016-2028F)
  6.6.3 Key Market Trends, Growth Factors and Opportunities
  6.6.4 IT & Telecom: Grographic Segmentation
 6.7 Manufacturing
  6.7.1 Introduction and Market Overview
  6.7.2 Historic and Forecasted Market Size (2016-2028F)
  6.7.3 Key Market Trends, Growth Factors and Opportunities
  6.7.4 Manufacturing: Grographic Segmentation
 6.8 Government & Education
  6.8.1 Introduction and Market Overview
  6.8.2 Historic and Forecasted Market Size (2016-2028F)
  6.8.3 Key Market Trends, Growth Factors and Opportunities
  6.8.4 Government & Education: Grographic Segmentation
 6.9 Others
  6.9.1 Introduction and Market Overview
  6.9.2 Historic and Forecasted Market Size (2016-2028F)
  6.9.3 Key Market Trends, Growth Factors and Opportunities
  6.9.4 Others: Grographic Segmentation

Chapter 7: Company Profiles and Competitive Analysis
 7.1 Competitive Landscape
  7.1.1 Competitive Positioning
  7.1.2 Customer Relationship Management Sales and Market Share By Players
  7.1.3 Industry BCG Matrix
  7.1.4 Ansoff Matrix
  7.1.5 Customer Relationship Management Industry Concentration Ratio (CR5 and HHI)
  7.1.6 Top 5 Customer Relationship Management Players Market Share
  7.1.7 Mergers and Acquisitions
  7.1.8 Business Strategies By Top Players
 7.2 SALESFORCE
  7.2.1 Company Overview
  7.2.2 Key Executives
  7.2.3 Company Snapshot
  7.2.4 Operating Business Segments
  7.2.5 Product Portfolio
  7.2.6 Business Performance
  7.2.7 Key Strategic Moves and Recent Developments
  7.2.8 SWOT Analysis
 7.3 ORACLE
 7.4 SAP
 7.5 ADOBE SYSTEMS
 7.6 GENESYS TELECOMMUNICATIONS LABORATORIES
 7.7 MICROSOFT
 7.8 NICE SYSTEMS
 7.9 VERINT SYSTEMS INC.
 7.10 PEGASYSTEMS
 7.11 IQVIA
 7.12 OTHER MAJOR PLAYERS

Chapter 8: Global Customer Relationship Management Market Analysis, Insights and Forecast, 2016-2028
 8.1 Market Overview
 8.2 Historic and Forecasted Market Size By Deployment Type
  8.2.1 Cloud-based
  8.2.2 On-premise
 8.3 Historic and Forecasted Market Size By Application
  8.3.1 BFSI
  8.3.2 Retail
  8.3.3 Healthcare
  8.3.4 IT & Telecom
  8.3.5 Manufacturing
  8.3.6 Government & Education
  8.3.7 Others

Chapter 9: North America Customer Relationship Management Market Analysis, Insights and Forecast, 2016-2028
 9.1 Key Market Trends, Growth Factors and Opportunities
 9.2 Impact of Covid-19
 9.3 Key Players
 9.4 Key Market Trends, Growth Factors and Opportunities
 9.4 Historic and Forecasted Market Size By Deployment Type
  9.4.1 Cloud-based
  9.4.2 On-premise
 9.5 Historic and Forecasted Market Size By Application
  9.5.1 BFSI
  9.5.2 Retail
  9.5.3 Healthcare
  9.5.4 IT & Telecom
  9.5.5 Manufacturing
  9.5.6 Government & Education
  9.5.7 Others
 9.6 Historic and Forecast Market Size by Country
  9.6.1 U.S.
  9.6.2 Canada
  9.6.3 Mexico

Chapter 10: Europe Customer Relationship Management Market Analysis, Insights and Forecast, 2016-2028
 10.1 Key Market Trends, Growth Factors and Opportunities
 10.2 Impact of Covid-19
 10.3 Key Players
 10.4 Key Market Trends, Growth Factors and Opportunities
 10.4 Historic and Forecasted Market Size By Deployment Type
  10.4.1 Cloud-based
  10.4.2 On-premise
 10.5 Historic and Forecasted Market Size By Application
  10.5.1 BFSI
  10.5.2 Retail
  10.5.3 Healthcare
  10.5.4 IT & Telecom
  10.5.5 Manufacturing
  10.5.6 Government & Education
  10.5.7 Others
 10.6 Historic and Forecast Market Size by Country
  10.6.1 Germany
  10.6.2 U.K.
  10.6.3 France
  10.6.4 Italy
  10.6.5 Russia
  10.6.6 Spain
  10.6.7 Rest of Europe

Chapter 11: Asia-Pacific Customer Relationship Management Market Analysis, Insights and Forecast, 2016-2028
 11.1 Key Market Trends, Growth Factors and Opportunities
 11.2 Impact of Covid-19
 11.3 Key Players
 11.4 Key Market Trends, Growth Factors and Opportunities
 11.4 Historic and Forecasted Market Size By Deployment Type
  11.4.1 Cloud-based
  11.4.2 On-premise
 11.5 Historic and Forecasted Market Size By Application
  11.5.1 BFSI
  11.5.2 Retail
  11.5.3 Healthcare
  11.5.4 IT & Telecom
  11.5.5 Manufacturing
  11.5.6 Government & Education
  11.5.7 Others
 11.6 Historic and Forecast Market Size by Country
  11.6.1 China
  11.6.2 India
  11.6.3 Japan
  11.6.4 Singapore
  11.6.5 Australia
  11.6.6 New Zealand
  11.6.7 Rest of APAC

Chapter 12: Middle East & Africa Customer Relationship Management Market Analysis, Insights and Forecast, 2016-2028
 12.1 Key Market Trends, Growth Factors and Opportunities
 12.2 Impact of Covid-19
 12.3 Key Players
 12.4 Key Market Trends, Growth Factors and Opportunities
 12.4 Historic and Forecasted Market Size By Deployment Type
  12.4.1 Cloud-based
  12.4.2 On-premise
 12.5 Historic and Forecasted Market Size By Application
  12.5.1 BFSI
  12.5.2 Retail
  12.5.3 Healthcare
  12.5.4 IT & Telecom
  12.5.5 Manufacturing
  12.5.6 Government & Education
  12.5.7 Others
 12.6 Historic and Forecast Market Size by Country
  12.6.1 Turkey
  12.6.2 Saudi Arabia
  12.6.3 Iran
  12.6.4 UAE
  12.6.5 Africa
  12.6.6 Rest of MEA

Chapter 13: South America Customer Relationship Management Market Analysis, Insights and Forecast, 2016-2028
 13.1 Key Market Trends, Growth Factors and Opportunities
 13.2 Impact of Covid-19
 13.3 Key Players
 13.4 Key Market Trends, Growth Factors and Opportunities
 13.4 Historic and Forecasted Market Size By Deployment Type
  13.4.1 Cloud-based
  13.4.2 On-premise
 13.5 Historic and Forecasted Market Size By Application
  13.5.1 BFSI
  13.5.2 Retail
  13.5.3 Healthcare
  13.5.4 IT & Telecom
  13.5.5 Manufacturing
  13.5.6 Government & Education
  13.5.7 Others
 13.6 Historic and Forecast Market Size by Country
  13.6.1 Brazil
  13.6.2 Argentina
  13.6.3 Rest of SA

Chapter 14 Investment Analysis

Chapter 15 Analyst Viewpoint and Conclusion

Global Customer Relationship Management Market

Base Year:

2021

Forecast Period:

2022-2028

Historical Data:

2016 to 2020

Market Size in 2021:

USD 44.37 Bn.

Forecast Period 2022-28 CAGR:

13.2%

Market Size in 2028:

USD 105.69 Bn.

Segments Covered:

By Deployment Type

  • Cloud-based
  • On-premise

By Application

  • BFSI
  • Retail
  • Healthcare
  • IT & Telecom
  • Manufacturing
  • Government & Education
  • Others

By Region

  • North America (U.S., Canada, Mexico)
  • Europe (Germany, U.K., France, Italy, Russia, Spain, Rest of Europe)
  • Asia-Pacific (China, India, Japan, Singapore, Australia, New Zealand, Rest of APAC)
  • Middle East & Africa (Turkey, Saudi Arabia, Iran, UAE, Africa, Rest of MEA)
  • South America (Brazil, Argentina, Rest of SA)

Key Market Drivers:

  • Increasing Demand for Fast and Real-time Service

Key Market Restraints:

  • Safety and Security Threat Associated with the Consumer Data

Key Opportunities:

  • Integration of Artificial Intelligence

Companies Covered in the report:

  • Salesforce, Oracle, SAP, Adobe Systems, Microsoft, and Other major players.

LIST OF TABLES

TABLE 001. EXECUTIVE SUMMARY
TABLE 002. CUSTOMER RELATIONSHIP MANAGEMENT MARKET BARGAINING POWER OF SUPPLIERS
TABLE 003. CUSTOMER RELATIONSHIP MANAGEMENT MARKET BARGAINING POWER OF CUSTOMERS
TABLE 004. CUSTOMER RELATIONSHIP MANAGEMENT MARKET COMPETITIVE RIVALRY
TABLE 005. CUSTOMER RELATIONSHIP MANAGEMENT MARKET THREAT OF NEW ENTRANTS
TABLE 006. CUSTOMER RELATIONSHIP MANAGEMENT MARKET THREAT OF SUBSTITUTES
TABLE 007. CUSTOMER RELATIONSHIP MANAGEMENT MARKET BY DEPLOYMENT TYPE
TABLE 008. CLOUD-BASED MARKET OVERVIEW (2016-2028)
TABLE 009. ON-PREMISE MARKET OVERVIEW (2016-2028)
TABLE 010. CUSTOMER RELATIONSHIP MANAGEMENT MARKET BY APPLICATION
TABLE 011. BFSI MARKET OVERVIEW (2016-2028)
TABLE 012. RETAIL MARKET OVERVIEW (2016-2028)
TABLE 013. HEALTHCARE MARKET OVERVIEW (2016-2028)
TABLE 014. IT & TELECOM MARKET OVERVIEW (2016-2028)
TABLE 015. MANUFACTURING MARKET OVERVIEW (2016-2028)
TABLE 016. GOVERNMENT & EDUCATION MARKET OVERVIEW (2016-2028)
TABLE 017. OTHERS MARKET OVERVIEW (2016-2028)
TABLE 018. NORTH AMERICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT TYPE (2016-2028)
TABLE 019. NORTH AMERICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION (2016-2028)
TABLE 020. N CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COUNTRY (2016-2028)
TABLE 021. EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT TYPE (2016-2028)
TABLE 022. EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION (2016-2028)
TABLE 023. CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COUNTRY (2016-2028)
TABLE 024. ASIA PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT TYPE (2016-2028)
TABLE 025. ASIA PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION (2016-2028)
TABLE 026. CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COUNTRY (2016-2028)
TABLE 027. MIDDLE EAST & AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT TYPE (2016-2028)
TABLE 028. MIDDLE EAST & AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION (2016-2028)
TABLE 029. CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COUNTRY (2016-2028)
TABLE 030. SOUTH AMERICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT TYPE (2016-2028)
TABLE 031. SOUTH AMERICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATION (2016-2028)
TABLE 032. CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY COUNTRY (2016-2028)
TABLE 033. SALESFORCE: SNAPSHOT
TABLE 034. SALESFORCE: BUSINESS PERFORMANCE
TABLE 035. SALESFORCE: PRODUCT PORTFOLIO
TABLE 036. SALESFORCE: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 036. ORACLE: SNAPSHOT
TABLE 037. ORACLE: BUSINESS PERFORMANCE
TABLE 038. ORACLE: PRODUCT PORTFOLIO
TABLE 039. ORACLE: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 039. SAP: SNAPSHOT
TABLE 040. SAP: BUSINESS PERFORMANCE
TABLE 041. SAP: PRODUCT PORTFOLIO
TABLE 042. SAP: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 042. ADOBE SYSTEMS: SNAPSHOT
TABLE 043. ADOBE SYSTEMS: BUSINESS PERFORMANCE
TABLE 044. ADOBE SYSTEMS: PRODUCT PORTFOLIO
TABLE 045. ADOBE SYSTEMS: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 045. GENESYS TELECOMMUNICATIONS LABORATORIES: SNAPSHOT
TABLE 046. GENESYS TELECOMMUNICATIONS LABORATORIES: BUSINESS PERFORMANCE
TABLE 047. GENESYS TELECOMMUNICATIONS LABORATORIES: PRODUCT PORTFOLIO
TABLE 048. GENESYS TELECOMMUNICATIONS LABORATORIES: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 048. MICROSOFT: SNAPSHOT
TABLE 049. MICROSOFT: BUSINESS PERFORMANCE
TABLE 050. MICROSOFT: PRODUCT PORTFOLIO
TABLE 051. MICROSOFT: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 051. NICE SYSTEMS: SNAPSHOT
TABLE 052. NICE SYSTEMS: BUSINESS PERFORMANCE
TABLE 053. NICE SYSTEMS: PRODUCT PORTFOLIO
TABLE 054. NICE SYSTEMS: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 054. VERINT SYSTEMS INC.: SNAPSHOT
TABLE 055. VERINT SYSTEMS INC.: BUSINESS PERFORMANCE
TABLE 056. VERINT SYSTEMS INC.: PRODUCT PORTFOLIO
TABLE 057. VERINT SYSTEMS INC.: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 057. PEGASYSTEMS: SNAPSHOT
TABLE 058. PEGASYSTEMS: BUSINESS PERFORMANCE
TABLE 059. PEGASYSTEMS: PRODUCT PORTFOLIO
TABLE 060. PEGASYSTEMS: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 060. IQVIA: SNAPSHOT
TABLE 061. IQVIA: BUSINESS PERFORMANCE
TABLE 062. IQVIA: PRODUCT PORTFOLIO
TABLE 063. IQVIA: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 063. OTHER MAJOR PLAYERS: SNAPSHOT
TABLE 064. OTHER MAJOR PLAYERS: BUSINESS PERFORMANCE
TABLE 065. OTHER MAJOR PLAYERS: PRODUCT PORTFOLIO
TABLE 066. OTHER MAJOR PLAYERS: KEY STRATEGIC MOVES AND DEVELOPMENTS

LIST OF FIGURES

FIGURE 001. YEARS CONSIDERED FOR ANALYSIS
FIGURE 002. SCOPE OF THE STUDY
FIGURE 003. CUSTOMER RELATIONSHIP MANAGEMENT MARKET OVERVIEW BY REGIONS
FIGURE 004. PORTER'S FIVE FORCES ANALYSIS
FIGURE 005. BARGAINING POWER OF SUPPLIERS
FIGURE 006. COMPETITIVE RIVALRYFIGURE 007. THREAT OF NEW ENTRANTS
FIGURE 008. THREAT OF SUBSTITUTES
FIGURE 009. VALUE CHAIN ANALYSIS
FIGURE 010. PESTLE ANALYSIS
FIGURE 011. CUSTOMER RELATIONSHIP MANAGEMENT MARKET OVERVIEW BY DEPLOYMENT TYPE
FIGURE 012. CLOUD-BASED MARKET OVERVIEW (2016-2028)
FIGURE 013. ON-PREMISE MARKET OVERVIEW (2016-2028)
FIGURE 014. CUSTOMER RELATIONSHIP MANAGEMENT MARKET OVERVIEW BY APPLICATION
FIGURE 015. BFSI MARKET OVERVIEW (2016-2028)
FIGURE 016. RETAIL MARKET OVERVIEW (2016-2028)
FIGURE 017. HEALTHCARE MARKET OVERVIEW (2016-2028)
FIGURE 018. IT & TELECOM MARKET OVERVIEW (2016-2028)
FIGURE 019. MANUFACTURING MARKET OVERVIEW (2016-2028)
FIGURE 020. GOVERNMENT & EDUCATION MARKET OVERVIEW (2016-2028)
FIGURE 021. OTHERS MARKET OVERVIEW (2016-2028)
FIGURE 022. NORTH AMERICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 023. EUROPE CUSTOMER RELATIONSHIP MANAGEMENT MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 024. ASIA PACIFIC CUSTOMER RELATIONSHIP MANAGEMENT MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 025. MIDDLE EAST & AFRICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 026. SOUTH AMERICA CUSTOMER RELATIONSHIP MANAGEMENT MARKET OVERVIEW BY COUNTRY (2016-2028)

Frequently Asked Questions :

What would be the forecast period in the Customer Relationship Management Market research report?

The forecast period in the Customer Relationship Managements Market research report is 2022-2028

Who are the key players in Customer Relationship Management Market?

Salesforce, Oracle, SAP, Adobe Systems, Microsoft, and other major players.

What are the segments of the Customer Relationship Management Market?

The Customer Relationship Management Market is segmented into Deployment Type, Application, and region. By Deployment Type, the market is categorized into Cloud-based, and On-premise. By Application, the market is categorized into BFSI, Retail, Healthcare, IT & Telecom, Manufacturing, Government & Education, and Others. By region, it is analyzed across North America (U.S.; Canada; Mexico), Europe (Germany; U.K.; France; Italy; Russia; Spain, etc.), Asia-Pacific (China; India; Japan; Southeast Asia, etc.), South America (Brazil; Argentina, etc.), Middle East & Africa (Saudi Arabia; South Africa, etc.).

What is the Customer Relationship Management Market?

Customer Relationship Management (CRM) has been a key component in several roles of multinational companies. Social Customer Relationship Management has improved in terms of speed, usability, and the inclusion of essential business analytics data

How big is the Customer Relationship Management Market?

The Customer Relationship Management Market was valued at USD 44.37 Billion in 2021 and is projected to reach USD 105.69 Billion by 2028, growing at a CAGR of 13.2% from 2022 to 2028.