Global Conference Call Services Market Overview

The global conference call services market to cross USD 15.2 Billion by 2026, registering a CAGR of 12.3% over the forecast period.

A conference call is a phone call that allows several individuals to be reached at the same time from one computer, even though they are physically present in various places. The conference call, also known as a "con call," allows you to save both time and money. Conference call systems are used in several sectors, and they have changed the way people operate in companies and other businesses. Conference call services provide a versatile and user-friendly environment that aids in the avoidance of communication gaps or misunderstandings among groups of people who share a common work or interest.

Due to the additional benefits provided by video conference calls, such as face-to-face or visual conversations, which allows eye contact, which is important during official conversations in every corporate organization. A global trend is changing customer preference towards video conference calls from audio conference calls. This trend is anticipated to gain popularity and support global conference call service market growth. Continuous technical advances in video conferencing call systems, such as augmented and virtual reality, are expected to generate future revenue opportunities for businesses in the global conference call services industry over the next ten years.

Conference Call Services: Key Market Dynamics

Consumer demand for time-saving and cost-effective services is expected to drive market growth in the global conference call services market. One of the key factors expected to drive the long-term growth of the global conference call services market is the increasing demand for time- and cost-saving communication methods. Furthermore, growing technological advancements and the availability of conference call modes such as video and audio are expected to accelerate target market growth over the next ten years. Additionally, the growing adoption of conference call services across industries such as corporate enterprises, healthcare, government & defense, and media & entertainment, among others, is expected to help the global market's growth.

Another factor expected to drive global market growth is the increasing adoption of emerging technology such as virtual reality by major manufacturers such as Cisco and Polycom to increase productivity and improve the working climate. However, the need for high-speed and continuous Internet access during video conference calls, as well as audio clarity during voice conference calls, are major factors that could restrict the global conference call services market's growth. Other limiting factors for the target market include the adoption of other video call solutions such as ‘Skype,' and the growing number of service providers providing video call services via phone or desktop apps.

Cloud-Based Solutions Emerges as the Major Revenue Contributor

Based on deployment, cloud-based solutions are expected to exhibit rising demand owing to the increasing trend of Bring Your Own Device (BYOD). Users can enter a meeting from any computer using a web-based browser with these solutions

Healthcare Sector Dominating the Conference Call Services Market

By end-use, the healthcare sector is projected to witness gradual growth in the near future on account of the growing focus of the mental health practitioners, such as the Commonwealth Department of Health and National eTherapy Centre, for the usage of video conferencing to offer remote consultations.

Market Segmentation

Players Covered in Conference Call Services market are :

Leading industry players like Cisco and Polycom are embracing new technology like virtual reality and are constantly working to improve their working environment in order to boost productivity. Conference call technology helps in successful resource management, resulting in business growth. Some of the conference call market leaders included in the report are:

  • Cisco WebEx
  • Polycom
  • Infinite Conferencing
  • Conference Calling
  • InterCall
  • RingCentral
  • Arkadin
  • Budget Conferencing
  • Zip Conferencing
  • AT Conference
  • ConferenceCalls
  • JuniperNetworks

Regional Outlook of Conference Call Services Market

Owing to growing technological advances in audio conference call services and the strong presence of major manufacturers, the North American (NA) market is expected to dominate the global conference call services market in terms of size. Cisco Systems, Polycom, and Arkadin SAS are major US-based conference call service providers with a presence in almost every region of the world. Due to the increasing adoption of advanced technologies and customer preference for time-saving services in various industries in the Asia Pacific (APAC), the market is expected to grow significantly in terms of value.


Conference Call Services Market - In-Depth Insights & Analysis
Segmentations by Type
  • On-premise
  • Cloud-based
by Application
  • Healthcare
  • Corporate
  • Education
  • BFSI
  • Government & Defense
  • Media & Entertainment
by Region
  • North America (U.S., Canada, Mexico)
  • Europe (Germany, U.K., France, Italy, Russia, Spain, Rest of Europe)
  • Asia-Pacific (China, India, Japan, Southeast Asia, Rest of APAC)
  • Middle East & Africa (GCC Countries, South Africa, Rest of MEA)
  • South America (Brazil, Argentina, Rest of South America)
Chapter 1: Introduction
 1.1 Research Objectives
 1.2 Research Methodology
 1.3 Research Process
 1.4 Scope and Coverage
  1.4.1 Market Definition
  1.4.2 Key Questions Answered
 1.5 Market Segmentation

Chapter 2:Executive Summary

Chapter 3:Growth Opportunities By Segment
 3.1 By Type
 3.2 By Application

Chapter 4: Market Landscape
 4.1 Porter's Five Forces Analysis
  4.1.1 Bargaining Power of Supplier
  4.1.2 Threat of New Entrants
  4.1.3 Threat of Substitutes
  4.1.4 Competitive Rivalry
  4.1.5 Bargaining Power Among Buyers
 4.2 Industry Value Chain Analysis
 4.3 Market Dynamics
  3.5.1 Drivers
  3.5.2 Restraints
  3.5.3 Opportunities
  3.5.4 Challenges
 4.4 Pestle Analysis
 4.5 Technological Roadmap
 4.6 Regulatory Landscape
 4.7 SWOT Analysis
 4.8 Price Trend Analysis
 4.9 Patent Analysis
 4.10 Analysis of the Impact of Covid-19
  4.10.1 Impact on the Overall Market
  4.10.2 Impact on the Supply Chain
  4.10.3 Impact on the Key Manufacturers
  4.10.4 Impact on the Pricing

Chapter 4: Conference Call Services Market by Type
 4.1 Conference Call Services Market Overview Snapshot and Growth Engine
 4.2 Conference Call Services Market Overview
 4.3 On-premise
  4.3.1 Introduction and Market Overview
  4.3.2 Historic and Forecasted Market Size (2016-2028F)
  4.3.3 Key Market Trends, Growth Factors and Opportunities
  4.3.4 On-premise: Grographic Segmentation
 4.4 Cloud-based
  4.4.1 Introduction and Market Overview
  4.4.2 Historic and Forecasted Market Size (2016-2028F)
  4.4.3 Key Market Trends, Growth Factors and Opportunities
  4.4.4 Cloud-based: Grographic Segmentation

Chapter 5: Conference Call Services Market by Application
 5.1 Conference Call Services Market Overview Snapshot and Growth Engine
 5.2 Conference Call Services Market Overview
 5.3 Healthcare
  5.3.1 Introduction and Market Overview
  5.3.2 Historic and Forecasted Market Size (2016-2028F)
  5.3.3 Key Market Trends, Growth Factors and Opportunities
  5.3.4 Healthcare: Grographic Segmentation
 5.4 Corporate
  5.4.1 Introduction and Market Overview
  5.4.2 Historic and Forecasted Market Size (2016-2028F)
  5.4.3 Key Market Trends, Growth Factors and Opportunities
  5.4.4 Corporate: Grographic Segmentation
 5.5 Education
  5.5.1 Introduction and Market Overview
  5.5.2 Historic and Forecasted Market Size (2016-2028F)
  5.5.3 Key Market Trends, Growth Factors and Opportunities
  5.5.4 Education: Grographic Segmentation
 5.6 BFSI
  5.6.1 Introduction and Market Overview
  5.6.2 Historic and Forecasted Market Size (2016-2028F)
  5.6.3 Key Market Trends, Growth Factors and Opportunities
  5.6.4 BFSI: Grographic Segmentation
 5.7 Government & Defense
  5.7.1 Introduction and Market Overview
  5.7.2 Historic and Forecasted Market Size (2016-2028F)
  5.7.3 Key Market Trends, Growth Factors and Opportunities
  5.7.4 Government & Defense: Grographic Segmentation
 5.8 Media & Entertainment
  5.8.1 Introduction and Market Overview
  5.8.2 Historic and Forecasted Market Size (2016-2028F)
  5.8.3 Key Market Trends, Growth Factors and Opportunities
  5.8.4 Media & Entertainment: Grographic Segmentation

Chapter 6: Company Profiles and Competitive Analysis
 6.1 Competitive Landscape
  6.1.1 Competitive Positioning
  6.1.2 Conference Call Services Sales and Market Share By Players
  6.1.3 Industry BCG Matrix
  6.1.4 Ansoff Matrix
  6.1.5 Conference Call Services Industry Concentration Ratio (CR5 and HHI)
  6.1.6 Top 5 Conference Call Services Players Market Share
  6.1.7 Mergers and Acquisitions
  6.1.8 Business Strategies By Top Players
 6.2 CISCO WEBEX
  6.2.1 Company Overview
  6.2.2 Key Executives
  6.2.3 Company Snapshot
  6.2.4 Operating Business Segments
  6.2.5 Product Portfolio
  6.2.6 Business Performance
  6.2.7 Key Strategic Moves and Recent Developments
  6.2.8 SWOT Analysis
 6.3 POLYCOM
 6.4 INFINITE CONFERENCING
 6.5 CONFERENCE CALLING
 6.6 INTERCALL
 6.7 RINGCENTRAL
 6.8 ARKADIN
 6.9 BUDGET CONFERENCING
 6.10 ZIP CONFERENCING
 6.11 AT CONFERENCE
 6.12 CONFERENCECALLS
 6.13 JUNIPERNETWORKS

Chapter 7: Global Conference Call Services Market Analysis, Insights and Forecast, 2016-2028
 7.1 Market Overview
 7.2 Historic and Forecasted Market Size By Type
  7.2.1 On-premise
  7.2.2 Cloud-based
 7.3 Historic and Forecasted Market Size By Application
  7.3.1 Healthcare
  7.3.2 Corporate
  7.3.3 Education
  7.3.4 BFSI
  7.3.5 Government & Defense
  7.3.6 Media & Entertainment

Chapter 8: North America Conference Call Services Market Analysis, Insights and Forecast, 2016-2028
 8.1 Key Market Trends, Growth Factors and Opportunities
 8.2 Impact of Covid-19
 8.3 Key Players
 8.4 Key Market Trends, Growth Factors and Opportunities
 8.4 Historic and Forecasted Market Size By Type
  8.4.1 On-premise
  8.4.2 Cloud-based
 8.5 Historic and Forecasted Market Size By Application
  8.5.1 Healthcare
  8.5.2 Corporate
  8.5.3 Education
  8.5.4 BFSI
  8.5.5 Government & Defense
  8.5.6 Media & Entertainment
 8.6 Historic and Forecast Market Size by Country
  8.6.1 U.S.
  8.6.2 Canada
  8.6.3 Mexico

Chapter 9: Europe Conference Call Services Market Analysis, Insights and Forecast, 2016-2028
 9.1 Key Market Trends, Growth Factors and Opportunities
 9.2 Impact of Covid-19
 9.3 Key Players
 9.4 Key Market Trends, Growth Factors and Opportunities
 9.4 Historic and Forecasted Market Size By Type
  9.4.1 On-premise
  9.4.2 Cloud-based
 9.5 Historic and Forecasted Market Size By Application
  9.5.1 Healthcare
  9.5.2 Corporate
  9.5.3 Education
  9.5.4 BFSI
  9.5.5 Government & Defense
  9.5.6 Media & Entertainment
 9.6 Historic and Forecast Market Size by Country
  9.6.1 Germany
  9.6.2 U.K.
  9.6.3 France
  9.6.4 Italy
  9.6.5 Russia
  9.6.6 Spain

Chapter 10: Asia-Pacific Conference Call Services Market Analysis, Insights and Forecast, 2016-2028
 10.1 Key Market Trends, Growth Factors and Opportunities
 10.2 Impact of Covid-19
 10.3 Key Players
 10.4 Key Market Trends, Growth Factors and Opportunities
 10.4 Historic and Forecasted Market Size By Type
  10.4.1 On-premise
  10.4.2 Cloud-based
 10.5 Historic and Forecasted Market Size By Application
  10.5.1 Healthcare
  10.5.2 Corporate
  10.5.3 Education
  10.5.4 BFSI
  10.5.5 Government & Defense
  10.5.6 Media & Entertainment
 10.6 Historic and Forecast Market Size by Country
  10.6.1 China
  10.6.2 India
  10.6.3 Japan
  10.6.4 Southeast Asia

Chapter 11: South America Conference Call Services Market Analysis, Insights and Forecast, 2016-2028
 11.1 Key Market Trends, Growth Factors and Opportunities
 11.2 Impact of Covid-19
 11.3 Key Players
 11.4 Key Market Trends, Growth Factors and Opportunities
 11.4 Historic and Forecasted Market Size By Type
  11.4.1 On-premise
  11.4.2 Cloud-based
 11.5 Historic and Forecasted Market Size By Application
  11.5.1 Healthcare
  11.5.2 Corporate
  11.5.3 Education
  11.5.4 BFSI
  11.5.5 Government & Defense
  11.5.6 Media & Entertainment
 11.6 Historic and Forecast Market Size by Country
  11.6.1 Brazil
  11.6.2 Argentina

Chapter 12: Middle East & Africa Conference Call Services Market Analysis, Insights and Forecast, 2016-2028
 12.1 Key Market Trends, Growth Factors and Opportunities
 12.2 Impact of Covid-19
 12.3 Key Players
 12.4 Key Market Trends, Growth Factors and Opportunities
 12.4 Historic and Forecasted Market Size By Type
  12.4.1 On-premise
  12.4.2 Cloud-based
 12.5 Historic and Forecasted Market Size By Application
  12.5.1 Healthcare
  12.5.2 Corporate
  12.5.3 Education
  12.5.4 BFSI
  12.5.5 Government & Defense
  12.5.6 Media & Entertainment
 12.6 Historic and Forecast Market Size by Country
  12.6.1 Saudi Arabia
  12.6.2 South Africa

Chapter 13 Investment Analysis

Chapter 14 Analyst Viewpoint and Conclusion
Conference Call Services Market - In-Depth Insights & Analysis
Segmentations by Type
  • On-premise
  • Cloud-based
by Application
  • Healthcare
  • Corporate
  • Education
  • BFSI
  • Government & Defense
  • Media & Entertainment
by Region
  • North America (U.S., Canada, Mexico)
  • Europe (Germany, U.K., France, Italy, Russia, Spain, Rest of Europe)
  • Asia-Pacific (China, India, Japan, Southeast Asia, Rest of APAC)
  • Middle East & Africa (GCC Countries, South Africa, Rest of MEA)
  • South America (Brazil, Argentina, Rest of South America)
LIST OF TABLES

TABLE 001. EXECUTIVE SUMMARY
TABLE 002. CONFERENCE CALL SERVICES MARKET BARGAINING POWER OF SUPPLIERS
TABLE 003. CONFERENCE CALL SERVICES MARKET BARGAINING POWER OF CUSTOMERS
TABLE 004. CONFERENCE CALL SERVICES MARKET COMPETITIVE RIVALRY
TABLE 005. CONFERENCE CALL SERVICES MARKET THREAT OF NEW ENTRANTS
TABLE 006. CONFERENCE CALL SERVICES MARKET THREAT OF SUBSTITUTES
TABLE 007. CONFERENCE CALL SERVICES MARKET BY TYPE
TABLE 008. ON-PREMISE MARKET OVERVIEW (2016-2028)
TABLE 009. CLOUD-BASED MARKET OVERVIEW (2016-2028)
TABLE 010. CONFERENCE CALL SERVICES MARKET BY APPLICATION
TABLE 011. HEALTHCARE MARKET OVERVIEW (2016-2028)
TABLE 012. CORPORATE MARKET OVERVIEW (2016-2028)
TABLE 013. EDUCATION MARKET OVERVIEW (2016-2028)
TABLE 014. BFSI MARKET OVERVIEW (2016-2028)
TABLE 015. GOVERNMENT & DEFENSE MARKET OVERVIEW (2016-2028)
TABLE 016. MEDIA & ENTERTAINMENT MARKET OVERVIEW (2016-2028)
TABLE 017. NORTH AMERICA CONFERENCE CALL SERVICES MARKET, BY TYPE (2016-2028)
TABLE 018. NORTH AMERICA CONFERENCE CALL SERVICES MARKET, BY APPLICATION (2016-2028)
TABLE 019. N CONFERENCE CALL SERVICES MARKET, BY COUNTRY (2016-2028)
TABLE 020. EUROPE CONFERENCE CALL SERVICES MARKET, BY TYPE (2016-2028)
TABLE 021. EUROPE CONFERENCE CALL SERVICES MARKET, BY APPLICATION (2016-2028)
TABLE 022. CONFERENCE CALL SERVICES MARKET, BY COUNTRY (2016-2028)
TABLE 023. ASIA PACIFIC CONFERENCE CALL SERVICES MARKET, BY TYPE (2016-2028)
TABLE 024. ASIA PACIFIC CONFERENCE CALL SERVICES MARKET, BY APPLICATION (2016-2028)
TABLE 025. CONFERENCE CALL SERVICES MARKET, BY COUNTRY (2016-2028)
TABLE 026. MIDDLE EAST & AFRICA CONFERENCE CALL SERVICES MARKET, BY TYPE (2016-2028)
TABLE 027. MIDDLE EAST & AFRICA CONFERENCE CALL SERVICES MARKET, BY APPLICATION (2016-2028)
TABLE 028. CONFERENCE CALL SERVICES MARKET, BY COUNTRY (2016-2028)
TABLE 029. SOUTH AMERICA CONFERENCE CALL SERVICES MARKET, BY TYPE (2016-2028)
TABLE 030. SOUTH AMERICA CONFERENCE CALL SERVICES MARKET, BY APPLICATION (2016-2028)
TABLE 031. CONFERENCE CALL SERVICES MARKET, BY COUNTRY (2016-2028)
TABLE 032. CISCO WEBEX: SNAPSHOT
TABLE 033. CISCO WEBEX: BUSINESS PERFORMANCE
TABLE 034. CISCO WEBEX: PRODUCT PORTFOLIO
TABLE 035. CISCO WEBEX: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 035. POLYCOM: SNAPSHOT
TABLE 036. POLYCOM: BUSINESS PERFORMANCE
TABLE 037. POLYCOM: PRODUCT PORTFOLIO
TABLE 038. POLYCOM: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 038. INFINITE CONFERENCING: SNAPSHOT
TABLE 039. INFINITE CONFERENCING: BUSINESS PERFORMANCE
TABLE 040. INFINITE CONFERENCING: PRODUCT PORTFOLIO
TABLE 041. INFINITE CONFERENCING: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 041. CONFERENCE CALLING: SNAPSHOT
TABLE 042. CONFERENCE CALLING: BUSINESS PERFORMANCE
TABLE 043. CONFERENCE CALLING: PRODUCT PORTFOLIO
TABLE 044. CONFERENCE CALLING: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 044. INTERCALL: SNAPSHOT
TABLE 045. INTERCALL: BUSINESS PERFORMANCE
TABLE 046. INTERCALL: PRODUCT PORTFOLIO
TABLE 047. INTERCALL: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 047. RINGCENTRAL: SNAPSHOT
TABLE 048. RINGCENTRAL: BUSINESS PERFORMANCE
TABLE 049. RINGCENTRAL: PRODUCT PORTFOLIO
TABLE 050. RINGCENTRAL: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 050. ARKADIN: SNAPSHOT
TABLE 051. ARKADIN: BUSINESS PERFORMANCE
TABLE 052. ARKADIN: PRODUCT PORTFOLIO
TABLE 053. ARKADIN: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 053. BUDGET CONFERENCING: SNAPSHOT
TABLE 054. BUDGET CONFERENCING: BUSINESS PERFORMANCE
TABLE 055. BUDGET CONFERENCING: PRODUCT PORTFOLIO
TABLE 056. BUDGET CONFERENCING: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 056. ZIP CONFERENCING: SNAPSHOT
TABLE 057. ZIP CONFERENCING: BUSINESS PERFORMANCE
TABLE 058. ZIP CONFERENCING: PRODUCT PORTFOLIO
TABLE 059. ZIP CONFERENCING: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 059. AT CONFERENCE: SNAPSHOT
TABLE 060. AT CONFERENCE: BUSINESS PERFORMANCE
TABLE 061. AT CONFERENCE: PRODUCT PORTFOLIO
TABLE 062. AT CONFERENCE: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 062. CONFERENCECALLS: SNAPSHOT
TABLE 063. CONFERENCECALLS: BUSINESS PERFORMANCE
TABLE 064. CONFERENCECALLS: PRODUCT PORTFOLIO
TABLE 065. CONFERENCECALLS: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 065. JUNIPERNETWORKS: SNAPSHOT
TABLE 066. JUNIPERNETWORKS: BUSINESS PERFORMANCE
TABLE 067. JUNIPERNETWORKS: PRODUCT PORTFOLIO
TABLE 068. JUNIPERNETWORKS: KEY STRATEGIC MOVES AND DEVELOPMENTS

LIST OF FIGURES

FIGURE 001. YEARS CONSIDERED FOR ANALYSIS
FIGURE 002. SCOPE OF THE STUDY
FIGURE 003. CONFERENCE CALL SERVICES MARKET OVERVIEW BY REGIONS
FIGURE 004. PORTER'S FIVE FORCES ANALYSIS
FIGURE 005. BARGAINING POWER OF SUPPLIERS
FIGURE 006. COMPETITIVE RIVALRYFIGURE 007. THREAT OF NEW ENTRANTS
FIGURE 008. THREAT OF SUBSTITUTES
FIGURE 009. VALUE CHAIN ANALYSIS
FIGURE 010. PESTLE ANALYSIS
FIGURE 011. CONFERENCE CALL SERVICES MARKET OVERVIEW BY TYPE
FIGURE 012. ON-PREMISE MARKET OVERVIEW (2016-2028)
FIGURE 013. CLOUD-BASED MARKET OVERVIEW (2016-2028)
FIGURE 014. CONFERENCE CALL SERVICES MARKET OVERVIEW BY APPLICATION
FIGURE 015. HEALTHCARE MARKET OVERVIEW (2016-2028)
FIGURE 016. CORPORATE MARKET OVERVIEW (2016-2028)
FIGURE 017. EDUCATION MARKET OVERVIEW (2016-2028)
FIGURE 018. BFSI MARKET OVERVIEW (2016-2028)
FIGURE 019. GOVERNMENT & DEFENSE MARKET OVERVIEW (2016-2028)
FIGURE 020. MEDIA & ENTERTAINMENT MARKET OVERVIEW (2016-2028)
FIGURE 021. NORTH AMERICA CONFERENCE CALL SERVICES MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 022. EUROPE CONFERENCE CALL SERVICES MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 023. ASIA PACIFIC CONFERENCE CALL SERVICES MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 024. MIDDLE EAST & AFRICA CONFERENCE CALL SERVICES MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 025. SOUTH AMERICA CONFERENCE CALL SERVICES MARKET OVERVIEW BY COUNTRY (2016-2028)
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Frequently Asked Questions :

What is a conference call?
A conference call is a phone call that allows several individuals to be reached at the same time from one computer, even though they are physically present in various places.
Who are the market leaders in Conference Call Services market?
The key players mentioned are Cisco WebEx, Polycom, Infinite Conferencing, Conference Calling, InterCall, RingCentral, Arkadin, Budget Conferencing, Zip Conferencing, AT Conference, ConferenceCalls, JuniperNetworks.
What are the segments of Conference Call Services market ?
The global conference call services market is segmented based on deployment, end-use, and region.
What will drive the Conference Call Services market?
Consumer demand for time-saving and cost-effective services is expected to drive market growth in the global conference call services market.
How big is the Conference Call Services market ?
The global conference call services market to cross USD 15.2 Billion by 2026, registering a CAGR of 12.3% over the forecast period.