Global IT Operations and Service Management (ITOSM) Market Overview

Global IT Operations and Service Management (ITOSM) market was valued at USD 16.55 billion in 2021 and is expected to reach USD 37.52 billion by the year 2028, at a CAGR of 12.4%.

IT operations and service management (ITOSM) is expected to show growth in CAGR due to the high demand in the IT cloud computing and business intelligence industry. Due to the high demand and dependency on cloud services and infrastructure activities the urgency for IT operations management is expected to lead the market. The IT Operations and Service Management market size is growing at a high rate especially in the Asia-Pacific region due to the pandemic and every industry relying upon business intelligence and cloud services.

By the end of 2027, the IT operations and service management market size is estimated to be USD 86.28 billion due to the need for IT applications and workload management. IT operations and service management is growing at a robust pace due to the industry overview and the market size in regions like Asia-Pacific and North-America. IT Operations and Service Management market is segmented by type, size, end-user industry, and regional market size according to the report of Introspective market research.

 Key market players and competitors are focusing on various strategic activities involving research and development to explore the applications of IT Operations and service management. Mergers and acquisitions, facility expansions, and related investments are expected to be the most researched and invested type for end-user industries like Business Intelligence, healthcare, defence, and wholesale market for the products.

IT Operations and Service Management Market is further segmented into major regions like North-America, Latin America, Asia-Pacific, Europe, and MEA. Major countries with IT operations and service management  market volumes and revenues are covered for each region. We have the leading manufacturers and industries for the market like Microsoft Corporation, BMC Software Inc., Oracle Corp, IBM Corporation, HP Inc, CA Technology Inc, and Dell Inc, and so on.

Scope of the IT Operations and Service Management (ITOSM) Market

The IT Operations and Service Management Market Research report incorporate value chain analysis for each of the product types. Value chain analysis offers in-depth information about the market size, services, segmentation, and an in-depth SWOT analysis dine by the Introspective market research. The study includes drivers and restraints for IT Operations and Service Management market along with their impact on demand during the forecast period.

The study also provides key market indicators affecting the growth of IT Operations and Service Management market. The research report includes major key player analysis with shares of each player inside the market, growth rate, and IT Operations and Service Management market attractiveness in different end-user industries and the main regions across the globe. Our report helps users to make precise decisions in order to expand their market presence and increase IT Operations and Service Management market share with the help of SWOT analysis, Porter's analysis, Competitive landscape analysis, and Regional Outlook.

Impact of COVID-19 on IT Operations and Service Management (ITOSM) Market

The report covers the Impact of COVID-19 on IT operations and service management market. Since the COVID-19 virus outbreak in December 2019, the disease has spread to almost every country around the globe. The global impact of COVID-19 has hit every market and industry and has also affected the IT Operations and Service Management market in 2020.

Due to COVID-19, the market size and the value of the IT Operations and Service Management market have been increased a bit due to the government ban and the quarantine observed all around the globe. The IT industry has gained a marginal increase due to the high demand in the education industry and the telecom industry. Due to the high demand in the business industry and technical MNC’s the market has been leveraged because of the corporate now functioning through online media. Large Enterprises has raised the market for IT Operations and Service Management, especially in the healthcare and telecom industry.

Segments Covered in the report

IT operations and service management report estimate and forecasts the revenue growth at a global and regional level providing a detailed and organized report of IT Operations and Service Management market trends in each of the sub-segments from 2019 to 2025. For this study, Introspective Market Research has segmented the IT Operations and service management market on the basis of product type, size and the end-user industry:

Product Type Insights:

By Product Type, IT Operations and Service Management market is segmented into IT operations and service management type (Configuration, Automation and Discovery, Event Management, Cloud Provisioning, Workload, and IT Automation), Managed Services, and Project Oriented Services. From this, Cloud services are creating a market presence in the industry due to the urgency in the cloud-based platform. Also, due to the pandemic, many multinationals are developing an online cloud database for billions of data which is generating the revenue for IT operations and service management market on a global scale.

End-User Type Insights:

Based on the end-user industry, the IT Operations and service management market has been segmented into BFSI, Telecom and IT, Government, Healthcare, Medical, Pharmaceutical, Aerospace, Defence, Retail and Wholesale Distribution, Education, Hospitality, Travel, Energy and Utilities.

BFSI and Telecom/IT industries are expected to lead the market of ITOSM with a CAGR of 17.93 % and 17.44% respectively. The increasing need for the telecom industry for the cloud-based platform and the growing need to analyse the real-time data in the IT sector is leading to the growth of the market.

Competitive Landscape:

IT Operations and service management market is advancing as the need for the end-user industries is increasing over the years. IT operations and service management market is consolidated and the market share and revenue is distributed among the major key players for the forecast period. The industries offer products for specific end-usage applications and the product type.

With the increase in demand, the new product development, merger & acquisitions, and research & development strategies are expected to have high growth potential in the global IT Operations and service management market during the forecast period.

Salient Features of the IT Operations and Service Management (ITOSM) Market

Global IT Operations and Service Management market was valued at USD 16.55 billion in 2021 and is expected to reach USD 37.52 billion by the year 2028, at a CAGR of 12.4%.

• Growing demand and a significant breakthrough for cloud computing and IT services have been a huge growth for the IT Operations and Service Management market.
• Additionally, IT Operations and Service Management market share and revenue owing to the growing need and consumption in the healthcare industry has given a robust growth for IT Operations and Service Management market size.
• In the product type segment, the IT Operations and Service Management segment is accounted to have the largest market share in 2019 for event management and cloud provisioning due to the increasing market size for the technical industry.
• Discovery and Automation have also emerged as the fastest-growing segment for the IT Operations and Service Management market due to the businesses expecting more optimized data and a real-time experience for the companies.
• China and India have emerged as a major producer of IT Operations and Service Management and houses the largest service provider region. But after the COVID-19 pandemic, the companies have been affected for the IT Operations and service management market due to the delay in services in all the industrial companies.
• The growth in the end-user industries and the high demand in the telecom industry is expected to lead IT Operations and Service Management market in the forecast period.
• North-America is the fastest emerging region due to the robust growth of the IT industry in the region. The amount of real-time experience and the fragmented data generated in the region is creating a high demand for the IT Operations and Service Management market.

Major Key Players Considered in the Market

• Microsoft Corporation
• BMC Software Inc.
• Oracle Corp
• IBM Corporation
• CA Technology Inc
• Dell Inc
• Toshiba Corporation
• Hewlett Packard Enterprise Company
• SAP
• Micro Focus
• Splunk
• Hitachi
• Sisco
• Solar Winds and other major players.

Pivotal Coverage

• Regional and specific assessment from the period 2019-2025. For the study, 2019-2020 has been covered as historical data, 2021 as the base year, and 2022-2025, has been covered as the forecasts.
• Major Key player competitor analysis
• SWOT Analysis
• IT Operations and Service Management Market share and revenue analysis of the prominent key players
• Strategic and detailed analysis on new threats and entrants
• Forecast and a detailed analysis for minimum 5 years of the segments mentioned in IT Operations and Service Management report
• Impact of COVID-19 on IT Operations and service management market and the tactics needed to sustain in the market.
• IT Operations and Service Management Market Analysis for the Drivers, Constraints, Opportunities, Threats, and Challenges
• Strategic recommendations in key business segments based on the market estimations
• Competitive landscape and company profiling for the key market trends

Chapter 1: Introduction
 1.1 Research Objectives
 1.2 Research Methodology
 1.3 Research Process
 1.4 Scope and Coverage
  1.4.1 Market Definition
  1.4.2 Key Questions Answered
 1.5 Market Segmentation

Chapter 2:Executive Summary

Chapter 3:Growth Opportunities By Segment
 3.1 By Type
 3.2 By End-User Industry

Chapter 4: Market Landscape
 4.1 Porter's Five Forces Analysis
  4.1.1 Bargaining Power of Supplier
  4.1.2 Threat of New Entrants
  4.1.3 Threat of Substitutes
  4.1.4 Competitive Rivalry
  4.1.5 Bargaining Power Among Buyers
 4.2 Industry Value Chain Analysis
 4.3 Market Dynamics
  4.3.1 Drivers
  4.3.2 Restraints
  4.3.3 Opportunities
  4.5.4 Challenges
 4.4 Pestle Analysis
 4.5 Technological Roadmap
 4.6 Regulatory Landscape
 4.7 SWOT Analysis
 4.8 Price Trend Analysis
 4.9 Patent Analysis
 4.10 Analysis of the Impact of Covid-19
  4.10.1 Impact on the Overall Market
  4.10.2 Impact on the Supply Chain
  4.10.3 Impact on the Key Manufacturers
  4.10.4 Impact on the Pricing

Chapter 5: IT Operations and Service Management (ITOSM) Market by Type
 5.1 IT Operations and Service Management (ITOSM) Market Overview Snapshot and Growth Engine
 5.2 IT Operations and Service Management (ITOSM) Market Overview
 5.3 ITSM
  5.3.1 Introduction and Market Overview
  5.3.2 Historic and Forecasted Market Size (2016-2028F)
  5.3.3 Key Market Trends, Growth Factors and Opportunities
  5.3.4 ITSM: Grographic Segmentation
 5.4 ITOM {Configuration
  5.4.1 Introduction and Market Overview
  5.4.2 Historic and Forecasted Market Size (2016-2028F)
  5.4.3 Key Market Trends, Growth Factors and Opportunities
  5.4.4 ITOM {Configuration: Grographic Segmentation
 5.5 Automation & Discovery
  5.5.1 Introduction and Market Overview
  5.5.2 Historic and Forecasted Market Size (2016-2028F)
  5.5.3 Key Market Trends, Growth Factors and Opportunities
  5.5.4 Automation & Discovery: Grographic Segmentation
 5.6 Event Management
  5.6.1 Introduction and Market Overview
  5.6.2 Historic and Forecasted Market Size (2016-2028F)
  5.6.3 Key Market Trends, Growth Factors and Opportunities
  5.6.4 Event Management: Grographic Segmentation
 5.7 Cloud Provisioning
  5.7.1 Introduction and Market Overview
  5.7.2 Historic and Forecasted Market Size (2016-2028F)
  5.7.3 Key Market Trends, Growth Factors and Opportunities
  5.7.4 Cloud Provisioning: Grographic Segmentation
 5.8 Workload & IT Automation}
  5.8.1 Introduction and Market Overview
  5.8.2 Historic and Forecasted Market Size (2016-2028F)
  5.8.3 Key Market Trends, Growth Factors and Opportunities
  5.8.4 Workload & IT Automation}: Grographic Segmentation

Chapter 6: IT Operations and Service Management (ITOSM) Market by End-User Industry
 6.1 IT Operations and Service Management (ITOSM) Market Overview Snapshot and Growth Engine
 6.2 IT Operations and Service Management (ITOSM) Market Overview
 6.3 BFSI
  6.3.1 Introduction and Market Overview
  6.3.2 Historic and Forecasted Market Size (2016-2028F)
  6.3.3 Key Market Trends, Growth Factors and Opportunities
  6.3.4 BFSI: Grographic Segmentation
 6.4 Telecom & IT
  6.4.1 Introduction and Market Overview
  6.4.2 Historic and Forecasted Market Size (2016-2028F)
  6.4.3 Key Market Trends, Growth Factors and Opportunities
  6.4.4 Telecom & IT: Grographic Segmentation
 6.5 Government
  6.5.1 Introduction and Market Overview
  6.5.2 Historic and Forecasted Market Size (2016-2028F)
  6.5.3 Key Market Trends, Growth Factors and Opportunities
  6.5.4 Government: Grographic Segmentation
 6.6 Healthcare
  6.6.1 Introduction and Market Overview
  6.6.2 Historic and Forecasted Market Size (2016-2028F)
  6.6.3 Key Market Trends, Growth Factors and Opportunities
  6.6.4 Healthcare: Grographic Segmentation
 6.7 Medical
  6.7.1 Introduction and Market Overview
  6.7.2 Historic and Forecasted Market Size (2016-2028F)
  6.7.3 Key Market Trends, Growth Factors and Opportunities
  6.7.4 Medical: Grographic Segmentation
 6.8 Defense
  6.8.1 Introduction and Market Overview
  6.8.2 Historic and Forecasted Market Size (2016-2028F)
  6.8.3 Key Market Trends, Growth Factors and Opportunities
  6.8.4 Defense: Grographic Segmentation
 6.9 Retail & Wholesale Distribution
  6.9.1 Introduction and Market Overview
  6.9.2 Historic and Forecasted Market Size (2016-2028F)
  6.9.3 Key Market Trends, Growth Factors and Opportunities
  6.9.4 Retail & Wholesale Distribution: Grographic Segmentation
 6.10 Education
  6.10.1 Introduction and Market Overview
  6.10.2 Historic and Forecasted Market Size (2016-2028F)
  6.10.3 Key Market Trends, Growth Factors and Opportunities
  6.10.4 Education: Grographic Segmentation
 6.11 Others
  6.11.1 Introduction and Market Overview
  6.11.2 Historic and Forecasted Market Size (2016-2028F)
  6.11.3 Key Market Trends, Growth Factors and Opportunities
  6.11.4 Others: Grographic Segmentation

Chapter 7: Company Profiles and Competitive Analysis
 7.1 Competitive Landscape
  7.1.1 Competitive Positioning
  7.1.2 IT Operations and Service Management (ITOSM) Sales and Market Share By Players
  7.1.3 Industry BCG Matrix
  7.1.4 Ansoff Matrix
  7.1.5 IT Operations and Service Management (ITOSM) Industry Concentration Ratio (CR5 and HHI)
  7.1.6 Top 5 IT Operations and Service Management (ITOSM) Players Market Share
  7.1.7 Mergers and Acquisitions
  7.1.8 Business Strategies By Top Players
 7.2 MICROSOFT CORPORATION
  7.2.1 Company Overview
  7.2.2 Key Executives
  7.2.3 Company Snapshot
  7.2.4 Operating Business Segments
  7.2.5 Product Portfolio
  7.2.6 Business Performance
  7.2.7 Key Strategic Moves and Recent Developments
  7.2.8 SWOT Analysis
 7.3 BMC SOFTWARE INC.
 7.4 ORACLE CORP
 7.5 IBM CORPORATION
 7.6 CA TECHNOLOGY INC
 7.7 DELL INC
 7.8 TOSHIBA CORPORATION
 7.9 HEWLETT PACKARD ENTERPRISE COMPANY
 7.10 SAP
 7.11 MICRO FOCUS
 7.12 SPLUNK
 7.13 HITACHI
 7.14 SISCO
 7.15 SOLAR WINDS
 7.16 OTHER MAJOR PLAYERS

Chapter 8: Global IT Operations and Service Management (ITOSM) Market Analysis, Insights and Forecast, 2016-2028
 8.1 Market Overview
 8.2 Historic and Forecasted Market Size By Type
  8.2.1 ITSM
  8.2.2 ITOM {Configuration
  8.2.3 Automation & Discovery
  8.2.4 Event Management
  8.2.5 Cloud Provisioning
  8.2.6 Workload & IT Automation}
 8.3 Historic and Forecasted Market Size By End-User Industry
  8.3.1 BFSI
  8.3.2 Telecom & IT
  8.3.3 Government
  8.3.4 Healthcare
  8.3.5 Medical
  8.3.6 Defense
  8.3.7 Retail & Wholesale Distribution
  8.3.8 Education
  8.3.9 Others

Chapter 9: North America IT Operations and Service Management (ITOSM) Market Analysis, Insights and Forecast, 2016-2028
 9.1 Key Market Trends, Growth Factors and Opportunities
 9.2 Impact of Covid-19
 9.3 Key Players
 9.4 Key Market Trends, Growth Factors and Opportunities
 9.4 Historic and Forecasted Market Size By Type
  9.4.1 ITSM
  9.4.2 ITOM {Configuration
  9.4.3 Automation & Discovery
  9.4.4 Event Management
  9.4.5 Cloud Provisioning
  9.4.6 Workload & IT Automation}
 9.5 Historic and Forecasted Market Size By End-User Industry
  9.5.1 BFSI
  9.5.2 Telecom & IT
  9.5.3 Government
  9.5.4 Healthcare
  9.5.5 Medical
  9.5.6 Defense
  9.5.7 Retail & Wholesale Distribution
  9.5.8 Education
  9.5.9 Others
 9.6 Historic and Forecast Market Size by Country
  9.6.1 U.S.
  9.6.2 Canada
  9.6.3 Mexico

Chapter 10: Europe IT Operations and Service Management (ITOSM) Market Analysis, Insights and Forecast, 2016-2028
 10.1 Key Market Trends, Growth Factors and Opportunities
 10.2 Impact of Covid-19
 10.3 Key Players
 10.4 Key Market Trends, Growth Factors and Opportunities
 10.4 Historic and Forecasted Market Size By Type
  10.4.1 ITSM
  10.4.2 ITOM {Configuration
  10.4.3 Automation & Discovery
  10.4.4 Event Management
  10.4.5 Cloud Provisioning
  10.4.6 Workload & IT Automation}
 10.5 Historic and Forecasted Market Size By End-User Industry
  10.5.1 BFSI
  10.5.2 Telecom & IT
  10.5.3 Government
  10.5.4 Healthcare
  10.5.5 Medical
  10.5.6 Defense
  10.5.7 Retail & Wholesale Distribution
  10.5.8 Education
  10.5.9 Others
 10.6 Historic and Forecast Market Size by Country
  10.6.1 Germany
  10.6.2 U.K.
  10.6.3 France
  10.6.4 Italy
  10.6.5 Russia
  10.6.6 Spain
  10.6.7 Rest of Europe

Chapter 11: Asia-Pacific IT Operations and Service Management (ITOSM) Market Analysis, Insights and Forecast, 2016-2028
 11.1 Key Market Trends, Growth Factors and Opportunities
 11.2 Impact of Covid-19
 11.3 Key Players
 11.4 Key Market Trends, Growth Factors and Opportunities
 11.4 Historic and Forecasted Market Size By Type
  11.4.1 ITSM
  11.4.2 ITOM {Configuration
  11.4.3 Automation & Discovery
  11.4.4 Event Management
  11.4.5 Cloud Provisioning
  11.4.6 Workload & IT Automation}
 11.5 Historic and Forecasted Market Size By End-User Industry
  11.5.1 BFSI
  11.5.2 Telecom & IT
  11.5.3 Government
  11.5.4 Healthcare
  11.5.5 Medical
  11.5.6 Defense
  11.5.7 Retail & Wholesale Distribution
  11.5.8 Education
  11.5.9 Others
 11.6 Historic and Forecast Market Size by Country
  11.6.1 China
  11.6.2 India
  11.6.3 Japan
  11.6.4 Singapore
  11.6.5 Australia
  11.6.6 New Zealand
  11.6.7 Rest of APAC

Chapter 12: Middle East & Africa IT Operations and Service Management (ITOSM) Market Analysis, Insights and Forecast, 2016-2028
 12.1 Key Market Trends, Growth Factors and Opportunities
 12.2 Impact of Covid-19
 12.3 Key Players
 12.4 Key Market Trends, Growth Factors and Opportunities
 12.4 Historic and Forecasted Market Size By Type
  12.4.1 ITSM
  12.4.2 ITOM {Configuration
  12.4.3 Automation & Discovery
  12.4.4 Event Management
  12.4.5 Cloud Provisioning
  12.4.6 Workload & IT Automation}
 12.5 Historic and Forecasted Market Size By End-User Industry
  12.5.1 BFSI
  12.5.2 Telecom & IT
  12.5.3 Government
  12.5.4 Healthcare
  12.5.5 Medical
  12.5.6 Defense
  12.5.7 Retail & Wholesale Distribution
  12.5.8 Education
  12.5.9 Others
 12.6 Historic and Forecast Market Size by Country
  12.6.1 Turkey
  12.6.2 Saudi Arabia
  12.6.3 Iran
  12.6.4 UAE
  12.6.5 Africa
  12.6.6 Rest of MEA

Chapter 13: South America IT Operations and Service Management (ITOSM) Market Analysis, Insights and Forecast, 2016-2028
 13.1 Key Market Trends, Growth Factors and Opportunities
 13.2 Impact of Covid-19
 13.3 Key Players
 13.4 Key Market Trends, Growth Factors and Opportunities
 13.4 Historic and Forecasted Market Size By Type
  13.4.1 ITSM
  13.4.2 ITOM {Configuration
  13.4.3 Automation & Discovery
  13.4.4 Event Management
  13.4.5 Cloud Provisioning
  13.4.6 Workload & IT Automation}
 13.5 Historic and Forecasted Market Size By End-User Industry
  13.5.1 BFSI
  13.5.2 Telecom & IT
  13.5.3 Government
  13.5.4 Healthcare
  13.5.5 Medical
  13.5.6 Defense
  13.5.7 Retail & Wholesale Distribution
  13.5.8 Education
  13.5.9 Others
 13.6 Historic and Forecast Market Size by Country
  13.6.1 Brazil
  13.6.2 Argentina
  13.6.3 Rest of SA

Chapter 14 Investment Analysis

Chapter 15 Analyst Viewpoint and Conclusion

LIST OF TABLES

TABLE 001. EXECUTIVE SUMMARY
TABLE 002. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET BARGAINING POWER OF SUPPLIERS
TABLE 003. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET BARGAINING POWER OF CUSTOMERS
TABLE 004. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET COMPETITIVE RIVALRY
TABLE 005. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET THREAT OF NEW ENTRANTS
TABLE 006. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET THREAT OF SUBSTITUTES
TABLE 007. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET BY TYPE
TABLE 008. ITSM MARKET OVERVIEW (2016-2028)
TABLE 009. ITOM {CONFIGURATION MARKET OVERVIEW (2016-2028)
TABLE 010. AUTOMATION & DISCOVERY MARKET OVERVIEW (2016-2028)
TABLE 011. EVENT MANAGEMENT MARKET OVERVIEW (2016-2028)
TABLE 012. CLOUD PROVISIONING MARKET OVERVIEW (2016-2028)
TABLE 013. WORKLOAD & IT AUTOMATION} MARKET OVERVIEW (2016-2028)
TABLE 014. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET BY END-USER INDUSTRY
TABLE 015. BFSI MARKET OVERVIEW (2016-2028)
TABLE 016. TELECOM & IT MARKET OVERVIEW (2016-2028)
TABLE 017. GOVERNMENT MARKET OVERVIEW (2016-2028)
TABLE 018. HEALTHCARE MARKET OVERVIEW (2016-2028)
TABLE 019. MEDICAL MARKET OVERVIEW (2016-2028)
TABLE 020. DEFENSE MARKET OVERVIEW (2016-2028)
TABLE 021. RETAIL & WHOLESALE DISTRIBUTION MARKET OVERVIEW (2016-2028)
TABLE 022. EDUCATION MARKET OVERVIEW (2016-2028)
TABLE 023. OTHERS MARKET OVERVIEW (2016-2028)
TABLE 024. NORTH AMERICA IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY TYPE (2016-2028)
TABLE 025. NORTH AMERICA IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY END-USER INDUSTRY (2016-2028)
TABLE 026. N IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY COUNTRY (2016-2028)
TABLE 027. EUROPE IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY TYPE (2016-2028)
TABLE 028. EUROPE IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY END-USER INDUSTRY (2016-2028)
TABLE 029. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY COUNTRY (2016-2028)
TABLE 030. ASIA PACIFIC IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY TYPE (2016-2028)
TABLE 031. ASIA PACIFIC IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY END-USER INDUSTRY (2016-2028)
TABLE 032. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY COUNTRY (2016-2028)
TABLE 033. MIDDLE EAST & AFRICA IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY TYPE (2016-2028)
TABLE 034. MIDDLE EAST & AFRICA IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY END-USER INDUSTRY (2016-2028)
TABLE 035. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY COUNTRY (2016-2028)
TABLE 036. SOUTH AMERICA IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY TYPE (2016-2028)
TABLE 037. SOUTH AMERICA IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY END-USER INDUSTRY (2016-2028)
TABLE 038. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET, BY COUNTRY (2016-2028)
TABLE 039. MICROSOFT CORPORATION: SNAPSHOT
TABLE 040. MICROSOFT CORPORATION: BUSINESS PERFORMANCE
TABLE 041. MICROSOFT CORPORATION: PRODUCT PORTFOLIO
TABLE 042. MICROSOFT CORPORATION: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 042. BMC SOFTWARE INC.: SNAPSHOT
TABLE 043. BMC SOFTWARE INC.: BUSINESS PERFORMANCE
TABLE 044. BMC SOFTWARE INC.: PRODUCT PORTFOLIO
TABLE 045. BMC SOFTWARE INC.: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 045. ORACLE CORP: SNAPSHOT
TABLE 046. ORACLE CORP: BUSINESS PERFORMANCE
TABLE 047. ORACLE CORP: PRODUCT PORTFOLIO
TABLE 048. ORACLE CORP: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 048. IBM CORPORATION: SNAPSHOT
TABLE 049. IBM CORPORATION: BUSINESS PERFORMANCE
TABLE 050. IBM CORPORATION: PRODUCT PORTFOLIO
TABLE 051. IBM CORPORATION: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 051. CA TECHNOLOGY INC: SNAPSHOT
TABLE 052. CA TECHNOLOGY INC: BUSINESS PERFORMANCE
TABLE 053. CA TECHNOLOGY INC: PRODUCT PORTFOLIO
TABLE 054. CA TECHNOLOGY INC: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 054. DELL INC: SNAPSHOT
TABLE 055. DELL INC: BUSINESS PERFORMANCE
TABLE 056. DELL INC: PRODUCT PORTFOLIO
TABLE 057. DELL INC: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 057. TOSHIBA CORPORATION: SNAPSHOT
TABLE 058. TOSHIBA CORPORATION: BUSINESS PERFORMANCE
TABLE 059. TOSHIBA CORPORATION: PRODUCT PORTFOLIO
TABLE 060. TOSHIBA CORPORATION: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 060. HEWLETT PACKARD ENTERPRISE COMPANY: SNAPSHOT
TABLE 061. HEWLETT PACKARD ENTERPRISE COMPANY: BUSINESS PERFORMANCE
TABLE 062. HEWLETT PACKARD ENTERPRISE COMPANY: PRODUCT PORTFOLIO
TABLE 063. HEWLETT PACKARD ENTERPRISE COMPANY: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 063. SAP: SNAPSHOT
TABLE 064. SAP: BUSINESS PERFORMANCE
TABLE 065. SAP: PRODUCT PORTFOLIO
TABLE 066. SAP: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 066. MICRO FOCUS: SNAPSHOT
TABLE 067. MICRO FOCUS: BUSINESS PERFORMANCE
TABLE 068. MICRO FOCUS: PRODUCT PORTFOLIO
TABLE 069. MICRO FOCUS: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 069. SPLUNK: SNAPSHOT
TABLE 070. SPLUNK: BUSINESS PERFORMANCE
TABLE 071. SPLUNK: PRODUCT PORTFOLIO
TABLE 072. SPLUNK: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 072. HITACHI: SNAPSHOT
TABLE 073. HITACHI: BUSINESS PERFORMANCE
TABLE 074. HITACHI: PRODUCT PORTFOLIO
TABLE 075. HITACHI: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 075. SISCO: SNAPSHOT
TABLE 076. SISCO: BUSINESS PERFORMANCE
TABLE 077. SISCO: PRODUCT PORTFOLIO
TABLE 078. SISCO: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 078. SOLAR WINDS: SNAPSHOT
TABLE 079. SOLAR WINDS: BUSINESS PERFORMANCE
TABLE 080. SOLAR WINDS: PRODUCT PORTFOLIO
TABLE 081. SOLAR WINDS: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 081. OTHER MAJOR PLAYERS: SNAPSHOT
TABLE 082. OTHER MAJOR PLAYERS: BUSINESS PERFORMANCE
TABLE 083. OTHER MAJOR PLAYERS: PRODUCT PORTFOLIO
TABLE 084. OTHER MAJOR PLAYERS: KEY STRATEGIC MOVES AND DEVELOPMENTS

LIST OF FIGURES

FIGURE 001. YEARS CONSIDERED FOR ANALYSIS
FIGURE 002. SCOPE OF THE STUDY
FIGURE 003. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET OVERVIEW BY REGIONS
FIGURE 004. PORTER'S FIVE FORCES ANALYSIS
FIGURE 005. BARGAINING POWER OF SUPPLIERS
FIGURE 006. COMPETITIVE RIVALRYFIGURE 007. THREAT OF NEW ENTRANTS
FIGURE 008. THREAT OF SUBSTITUTES
FIGURE 009. VALUE CHAIN ANALYSIS
FIGURE 010. PESTLE ANALYSIS
FIGURE 011. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET OVERVIEW BY TYPE
FIGURE 012. ITSM MARKET OVERVIEW (2016-2028)
FIGURE 013. ITOM {CONFIGURATION MARKET OVERVIEW (2016-2028)
FIGURE 014. AUTOMATION & DISCOVERY MARKET OVERVIEW (2016-2028)
FIGURE 015. EVENT MANAGEMENT MARKET OVERVIEW (2016-2028)
FIGURE 016. CLOUD PROVISIONING MARKET OVERVIEW (2016-2028)
FIGURE 017. WORKLOAD & IT AUTOMATION} MARKET OVERVIEW (2016-2028)
FIGURE 018. IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET OVERVIEW BY END-USER INDUSTRY
FIGURE 019. BFSI MARKET OVERVIEW (2016-2028)
FIGURE 020. TELECOM & IT MARKET OVERVIEW (2016-2028)
FIGURE 021. GOVERNMENT MARKET OVERVIEW (2016-2028)
FIGURE 022. HEALTHCARE MARKET OVERVIEW (2016-2028)
FIGURE 023. MEDICAL MARKET OVERVIEW (2016-2028)
FIGURE 024. DEFENSE MARKET OVERVIEW (2016-2028)
FIGURE 025. RETAIL & WHOLESALE DISTRIBUTION MARKET OVERVIEW (2016-2028)
FIGURE 026. EDUCATION MARKET OVERVIEW (2016-2028)
FIGURE 027. OTHERS MARKET OVERVIEW (2016-2028)
FIGURE 028. NORTH AMERICA IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 029. EUROPE IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 030. ASIA PACIFIC IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 031. MIDDLE EAST & AFRICA IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET OVERVIEW BY COUNTRY (2016-2028)
FIGURE 032. SOUTH AMERICA IT OPERATIONS AND SERVICE MANAGEMENT (ITOSM) MARKET OVERVIEW BY COUNTRY (2016-2028)